fad.jamil@gmail.com
fahad@careerpakistan.org

We are looking for candidates for a position of Manager Operations (Centralization) at Microfinance Bank (Owned by Large Multinational Company).

Position Title: Manager Operations (Centralization)
Position Location: Islamabad
Sector: Microfinance Banking
Company Type: Microfinance Bank (Owned by Large Multinational Company)
Salary: Upto 200K

Essential Requirements:
Experience of Microfinance Bank
Experience of 2.5 to 7 years (or more) in Operations
Minimum Experience as Branch Operations Manager – or one step below
Experience of centralized operations preferred 

Other Requirements/Preferences:
— Hold a Bachelor’s degree from a reputable Institution. MBA will be preferable
— Have a minimum of 7 years of relevant experience preferably relating to Micro Finance banking.
— Knowledge of banking rules and regulations
— Proficiency in MS Office
— Good communication and presentation skills.
— Knowledge of Branch Less Banking functionality.

Job Description:
— Ensure compliance with Bank’s policies and procedures as well as SBP/prudential regulations for smooth conduct of Branch Operations efficiently and consistently.
— Ensure optimum quality of service to customers in liaison with Sales, Credit administration, Loan approving and disbursement authority & Services staff.
— Regular review of core banking system and controls to identify bottlenecks and weaknesses and liaise with Head of Operations, Information Technology, Compliance and Branch Manager to recommend solutions.
— Timely and accurate preparation/submission of all returns including KRIs (Key Risk Indicators), Finance, SBP and others as directed by Head of Branch Operations.
— Oversee the account opening process and maintain controls with respect to exceptions through proactive resolution and follow-ups.
— Monitor status of dormant, inactive and unclaimed accounts.
— Supervise signature scanning and uploading in the system at the time of opening of accounts.
— Monitor Bank’s staff accounts for any unusual transactions to minimize the risk of forgery and fraud.
— Take ownership of compliance, Audit and self-assessment functions including rectification of all discrepancies. Ensure preparedness of the branches/Central Operation Department for review and audit by internal/ external/SBP Auditors.
— Monitor and coordinate with Branches, Finance and Treasury departments for effective cash management.
— Undertake effective disbursal of approved loans subject to the availability of authentic documents in presence of the customer.
— Coordinate with the Credit Administration department for execution of the repayment schedules.
— Conduct surprise check on Branches to ensure that they are performing as per the standards, policies,
procedures of the Bank and regulations of SBP.
— Responsible for centralized operational activates e.g. periodical printing/dispatching and record keeping of customer statements, approving customer data/details change requests.
— Submit all payable/deducted taxes, withholding taxes, or other levies for deposit with SBP as per policy. Carry out all reporting in this field to the head office/regulator.
— Review/approve teller’s/users transaction limits.
— Continuously review risk to the cash area and the safety of the branch, arrange/advise due precautions/ measures for overall safety and integrity.
— Ensure cash loading and servicing of the ATM(s) at all times within assigned service indicators.
— Operate within assigned budget and promote savings and frugality in business functions.
— Serve as a back up to the Head of Operations.
— Demonstrate high level of commitment and add value to foster a service culture for customers.

The ideal candidate should:
— Hold a Bachelor’s degree from a reputable Institution. MBA will be preferable
— Have a minimum of 7 years of relevant experience preferably relating to Micro Finance banking.

Essential Skills:
— Knowledge of banking rules and regulations
— Proficiency in MS Office
— Sound communication and interpersonal skills
— Proven negotiation Skills
— Excellent presentation skills
— Ability to work under pressure

Desirable Skills
— Knowledge of Branch Less Banking functionality.
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