Hi All,
We are looking for candidates for a large Telecom Multinational company
Company Sector: Telecom
Position Title: GM Customer Care
Position Location: Islamabad
Deadline: None given — First come first served
Salary: Based on experience/expertis e about Rs. 200k – 250k (or more) plus car
Required: About 10 to 12 years relevant experience
Position Title: GM Customer Care
Position Location: Islamabad
Deadline: None given — First come first served
Salary: Based on experience/expertis e about Rs. 200k – 250k (or more) plus car
Required: About 10 to 12 years relevant experience
JOB OVERVIEW
GM Customer Care monitors the performance of Customer Care Centers
like; OSS, RFPs & RRUs. Is responsible for the overall customer
satisfaction and the smooth running of the customer care centers.
GM Customer Care monitors the performance of Customer Care Centers
like; OSS, RFPs & RRUs. Is responsible for the overall customer
satisfaction and the smooth running of the customer care centers.
MAJOR RESPONSIBILITIES
Customer Care Plan & Strategy
•Develop policies and procedures for customer care, and customer retention.
•Create & Implement plans for continuous improvement of Customer
Services Experience
•Implement customer care strategies to achieve sales targets.
Monitor Customer Care Operations
•Monitor OSS, RFPs effectively to achieve set sales target.
•Monitor operational efficiency of the department.
•Ensure new sales promotions are effectively reached to proper segmented market.
Control activities
•Ensure compliance with budgets, targets, and deadlines through the
implementation of cost-efficient control.
•Ensure compliance with legal and ethical standards.
Undertake performance management: Monitor and evaluate reporting employees
Customer Care Plan & Strategy
•Develop policies and procedures for customer care, and customer retention.
•Create & Implement plans for continuous improvement of Customer
Services Experience
•Implement customer care strategies to achieve sales targets.
Monitor Customer Care Operations
•Monitor OSS, RFPs effectively to achieve set sales target.
•Monitor operational efficiency of the department.
•Ensure new sales promotions are effectively reached to proper segmented market.
Control activities
•Ensure compliance with budgets, targets, and deadlines through the
implementation of cost-efficient control.
•Ensure compliance with legal and ethical standards.
Undertake performance management: Monitor and evaluate reporting employees
If you match the above profiles then please forward your cv to pakistan.career@ gmail.com before 5th June 2010. Please see if you can recommend some good people. If so, please forward their CVs as well
Please don’t send any irrelevant CV’S.
Regards,
Raheel Ehsan
Program Consultant
Career Pakistan
http://www.careerpa kistan.pk/
Program Consultant
Career Pakistan
http://www.careerpa kistan.pk/
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