Tips to keep the customers happy even when they are changing their mind

Tips to keep the customers happy even when they are changing their mind

There is nothing quite as annoying as putting a lot of work into a client project only to figure out that all of that work was for nothing. There is also nothing quite as usual, particularly when you work for others. For good or worse, clients change their mind usually and employers desire to hire someone that is not going to turn out what that occurs.

Query for behavioral Interview: Elaborate a time when a client has changed the objective of a project or brief. How did you respond? What measures did you take to meet their requirements?

For the beginners, the most significant thing to remember is what “Not” to discuss about. Do not discuss about the fact that you:

  • “Had worked weeks” on the previous brief.
  • Were annoyed with the client’s changes.
  • Were aware of the fact that the new project will be late etc.

Your objective is not to complain about what the clients did. Your aim is to prove that even if the client changes scope, you can deliver remarkable client service and a positive attitude in the procedure.

Author

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