Job
Description
- Brief description of the job:
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Working Hours: 9 hour shift
- Requirements (Education): Bachelors qualified
- of Vacancies: 10
- Skills & Abilities:
- Proficient with MS Office particularly MS Excel (Spreadsheet)
- Possess Knowledge of Call Centre Operations
- Must be flexible to work in shifts
- Excellent communication skills
- Age limit: 20 to 30
- Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
- Gender: Male & Female
- Job Shift: On Rotation
- Job Type: Full-time
- Salary: 14,000 to 18,000 per month
- Transport: Conveyance will be provided to females only, males own transport.
- *Email Subject should be “Customer Support Executive Domestic”
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