Assistant Manager (Account Services Unit) Apr 2013 to Jan 2015
• Scrutinizing Corporate Account opening documents for opening various kinds of accounts with the bank. Handling all Corporate, Private banking. Setting up and maintenance of Client Accounts and static Data. Follow up courier slips & thank you letters & compilation of AOFs for final approvals
• Ensure the accurate processing of customers’ account, amendment, dormant reactivation, closures
• To develop and implement marketing strategies for products to ensure maximum growth of Retail banking network.
Accounts Officer (Account Services Unit) Jan 2015 to Present
• Implement, develop and continuously improve e-banklng system and the call center structure.
• Develop all necessary techniques to automate the correspondence between bank and its clients.
• Support and expand overall Business Strategy.
• Conduct survey that supports alternative channel products to improve customers' satisfactions.
• Work to advance and expand the Call Center to support customers' queries and complaints.
• Coordinate with the marketing department to devise proper marketing campaigns to create awareness of retail products and increase sales.
• Liaise with IT Department to implement effective system solutions for alternative channel products.
• Coordinate with IT Department to ensure the support for all alternative channel products.

STANDARD CHARTERED BANK (PAKISTAN) LIMITED
Assistant Project Manager - SCBPL (Accounts Services Unit) Jul 2010 to Apr 2013
• To approve, authorize the daily transactions as per approved limit. Supervise all ATM matter and formalities regarding account opening, closing and amendment matters (Unclaim, Decease, Dormant / Inactive) to implement KYC-CDD-ALM policies.
• To preparation, analysis, maintenance and submission of all MIS reports to various department (Internal/External) in a timely and accurate manner as and when required.
• To provide information, respond to queries and ensure compliance with the stipulated time to Internal/External/SBP Audit.
• To manage Budgeting & Cost control, MO Reconciliation, Staff matter, branch security, bank service standards, notice board, branch premises appearance (Cleanness)
• To act as joint custodian of Branch Vault keys, branch keys of Guard less branch, Lockers keys.
• To ensure superior customer services and resolving queries and complaints.
Wealth Management Officer Jun 2008 to Jun 2009
• Looking Pan Pakistan credit cards related Bancassurance issues in terms of customer complaints & claims. Providing support in day to day coordination for existing Bancassurance product portfolio
• Daily coordination with insurance companies in order for claim settlement and follow up
• Assess the claims for eligibility & strong follow up on cases investigation.
• Looking after customer complaints pertains to Bancassurance & maintaining proper data base
Trade Officer Jan 2008 to Jun 2008
• Supervise day to day processing & delivery of all trade services products related to the assigned team. Manage the daily operations of the team with the aim to maximize the productivity of the team
• Ensure the efficient and high quality services are provided to our valued customers using a range of Import, Export Guarantees products and services and to achieve maximum profitability for the bank.
• Ensure compliance of all internal procedures and operations control for risk assessment and control. Ensure related approvals are in place for all trade transactions before authorizing the transactions in system. Maximize productivity and meet service standards at controlled cost levels.

UNION BANK LIMITED
Operational Clearing Officer (Inward Payment Unit) Oct 2005 to Dec 2007
• Ensure effective scrutiny of instruments and especially post dating and alterations on cheques is done as per the define process of all clearing instruments. Ensure that Cheque Return Charges are recovered as per SOCs. Ensure scanning of original instruments. Ensure office decorum discipline and clean desk policy.
• Ensure that all Cardholder cheques payment received are processed as per the defined process
• Ensure that Outstation/Collection Cheques received through drop boxes are being processed and forwarded to relevant Units / Branches
• Check that record of Post-Dated cheques is being maintained properly and that they are processed on their due date and no due cheque is left unprocessed. Ensure that these post-dated cheques are kept in safe place under dual custody. ( where applicable )
• Ensure that Unprocessed and Processed Returns are dispatched to card holder or collection/recovery department (in case of default) timely.
STANDARD CHARTERED BANK LTD
Credit Card Analyst (New Business Unit) Mar 2005 to Sep 2005
• To manage day to day processing and ensure that department work is done is an efficient and effective manner. Appraisal of credit cases and its disbursement to assign limit on the cases of enhancements;
• Performed credit analysis, monitoring of risk on a continuous basis and structuring of credit lines for corporate customers. Taking decisions as per policy. Assess debt Burden to minimize the risk
• Supervision for internal and external verification Proper checks of codes through authorization of application
• Strict Reviewing the rejection & rejection codes before sending the application to rejection review unit. Increasing the credit limit by ensuring all the checks as per policy.
• Resolve the complaints which are tag phone banking. Prescreening the application Handling Verifications