• Reviews, analyzes, and evaluates information technology systems operations.
• Install, troubleshoot and repair hardware, software, printers and network.
• Providing desktop and network support.
• Monitoring and maintaining computer systems and networks.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Set up equipment for employee use, performing or ensuring proper installation and configuring computer hardware operating systems and applications.
• Ensuring security and upgrades are applied and kept up to date on System and Network.
• Undertake small to medium-sized IT projects as instructed by the IT Manager.
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Providing prompt and accurate feedback to customers.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.