OBJECTIVE

            A challenging management position in a success oriented organization.

QUALIFICATIONS

• Diverse senior management experience in organizational leadership with a proven record of success in operations and administration.
• A highly capable administrator with strong skills in strategy, planning, analysis, negotiations, problem solving and inter-personal development.
• Innovative and well organized; able to prioritize and generate results to achieve organizational objectives within time and budgetary expectations.
• Proven supervisory ability both as a team member and team leader.

EXPERIENCE

Chief Operating Officer                                                                                  2019- to date

Lands24.com - Lahore

• Develop and execute the operational strategy of BT Tribes and all its technology projects. Lead the company and represent it as a premier property management company in Pakistan.
• Spearhead the overall operations of the property portal, its marketing, branding, public outreach, legal compliance and business success.
• Responsible for managing the entire operational cost, budgeting, financial controls, annual profit & loss and advising best future investment possibilities.
• Leading company's business expansion and growth by all means including partnerships, joint ventures and enhanced sales activities.
• Promote and spearhead high performance culture throughout the organization, exercising strict internal financial controls and performance monitoring.

Chief Operating Officer                                                                             2015- 2018

International Laser Hair Transplant – ILHT, Lahore.

• Responsible for the development and execution of strategic goals and objectives as well as the overall management of the organization.

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• Spearhead sales & marketing; oversee operations together with company’s financial planning, budgeting, cash flow, investment priorities, and policy matters.
• Implement an appropriate system of policies, internal controls and procedures.
• Promote a culture of high performance and continuous improvement that values learning.
• Establish and monitor staff performance and developmental goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals.

Country Head- Pakistan                                                                                      2012-2014

City & Guilds – UK

Represented City & Guilds presence in Pakistan in both the public and private sectors.

• Established country office and implemented administrative, operational, financial and quality procedures/controls for international examinations and country-wide agent network.
• Overall operational management of all TVET qualifications/examinations in the country.

-    Successfully launched Secure Test Centre (STC) model for IESOL / ISESOL in Pakistan.

-    Advised business development team on  high margin TVET qualifications.

-    Drive/support each channel in the country as per agreed market data activity plan.

-    Developed a cost conscious culture to realize company’s strategic objectives.

Director Operations                                                                                                           2004-2011

Nova Information Systems, New York                                        

Directed management operations of the company on the US east-coast.

• Planned and directed payment processing solutions for credit/debit cards, e-payments.
• Built and led a team of regional managers to significantly expand clientele in the region through innovative, aggressive marketing and setting high individual targets.
• Profitably managed an impressive growth in business during seven years.
• Implemented efficient administrative, reporting and operating systems to achieve objectives.
• Reduced cost of operations by restructuring functions and eliminating redundancies.
• Directed internal and external communications, financial controls; regulated media relations, planned and designed HR management modules and led sales/marketing initiatives.

Deputy Consul General of Pakistan / Head of Chancery                                                 1998 -2002

Consulate General of Pakistan, New York                                     

Planned and supervised consular, administrative and diplomatic matters including immigration, passport/visas, protocol, financial & personnel management and inter-governmental relations.    

• Restructured work force and job-description to effect efficiencies and financial productivity.
• Led a 15 member consular team to accomplish record growth in revenues which jumped from $ 80,000 per month to $ 200,000 plus in less than first six months.               
• Conducted inter-governmental meetings to promote and negotiate country’s best interests.
• Supervised government protocol in coordination with US secret service.
• Represented the country at the United Nations and numerous city, state and national events.
• Successfully organized cultural awareness programs, exhibitions and performances in

collaboration with prominent US institutions and think tanks.

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• Directed a comprehensive community outreach program aimed at facilitating provision of consular services in different cities by setting up temporary camps.
• Maintained effective communication with local electronic and print media; arranged numerous press conferences, briefings and interviews for official dignitaries.
• Won President’s recognition as the Consulate was declared a role model and     Pakistan’s best diplomatic mission in the world.

Deputy Director-HRM/O&M/Third Secretary, Spain                                                     1995-1998

Ministry of Foreign Affairs, Islamabad/ Embassy of Pakistan, Spain

Planned and implemented HR policy and procedures for selection, recruitment, training and

development, performance management and postings/transfers of all diplomatic officers.

• Developed a human resource mechanism facilitating professional training & development,

talent management, performance evaluation, promotions & transfers.                                                     

• Supervised all cases for inter-departmental promotion/seniority, inter-ministerial deputation/attachment, appointments, service contracts, home-leave passage, grants, entitlements, personal effects, air-passage, allowances and pension.
• Successfully negotiated and secured lucrative educational scholarships for mid-career officers in reputed foreign universities as part of employee development program.
• Coordinated inter-departmental meetings, briefings and inter-ministerial conferences.
• Directed successful establishment of nine new diplomatic missions abroad.
• Planned and executed creation, abolition and transfer of diplomatic posts.
• Successfully completed with distinction an advanced diploma in Spanish language and Literature from the University of Salamanca, Spain.
• Successfully organized State functions and conducted high profile government meetings.

PROFESSIONAL DEVELOPMENT

Conducted and participated in international conferences both in Pakistan and abroad.

• United Nations conference on diplomatic conventions, New York 2001
• United Nations special session on diplomatic immunities, New York                               2000
• Annual sessions of the United Nations, New York                                  1998-2003
• Islamic Conference of Foreign Ministers, Islamabad                                           1997
• Special session of OIC Head of States, Islamabad                                           1996
• Islamic Conference of Foreign Ministers, Islamabad                                                        1995

EDUCATION AND SPECIALIZED TRAINING

      -     Advanced diploma in Spanish Language & Literature, Spain                                            1996

• Specialized training in Civil Secretariat procedures, Islamabad         1994    Specialized Training Program    (STP), Foreign Service Academy, Islamabad                       1994
• Common Training Program (CTP); Public Administration, Business &

      Financial Management  diploma at the Civil Services Academy, Lahore                             1993

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• Central Superior Services (CSS) cleared. Disciplines included

Mass Communications, International Relations and Asian history.                                         1993

• A. English Language & Literature, Government College, Lahore                            1992

OTHER SKILLS & LANGUAGES

• Complete command of Microsoft Office suite and internet operations & applications.
• Fluent in English, Urdu, Punjabi, with a working knowledge of Spanish.
• Professional diplomatic experience in representation, negotiations and protocol at the national and international levels.