Supervise team in providing excellent and outstanding services to customers.
Processing of customer refunds (COD, Wallet & Card Transactions).
Resolution of customer complaints (Via Emails & Phone calls).
Direct customer interactions (Contact Center).
Resolve escalated and complex customer issues with in expected turn around time.
Follow up with payment partners for the resolution of customer payments.
Looking after fraudulent activities with collaboration of banks.
Circulation of internal reports.

Order management: Order confirmation from vendor team for the availability of the products to get the urgent delivery at customers door step.
Conflict Resolution: Handling and resolution of complaints received by customers via contact center.
Quotations: Preparation of price quotations and advance payment collections for international orders through Amazon.
Pickup & Delivery Management: Advance cash collection from customers with the help of operations department and pick up of products in case of replacements.
NPS: Conducting NPS through Bot, Human calling & Emails as well.

Quantum Global Communications - QGC is a Malaysian based international carrier for voice traffic.
Achievements/Tasks
Sales and related responsibilities: My core job description was to grow company's profit by converting leads into new customers and by increasing the expenditure of existing customers.
Conduct negotiations on accounting rates/bilateral agreements or Prepay and Postpaid.
Negotiate interconnect agreements & Sell carrier rates to achieve optimal margins.