Job Opening: Patient Support Specialist (Night Shift)
Location: Lahore (100% Onsite)
Shift Timing: 8:00 PM – 5:00 AM (Night Shift) OR 9:00 PM – 6:00 AM (after Daylight Saving)
Positions Available: 8
Salary: PKR 130,000/month
Experience Required: 2–3 years in a Patient Support or US-based Customer Support role

About the Role:
We are hiring Patient Support Specialists to join our growing team! If you have experience supporting patients and are passionate about delivering exceptional service, this is your chance to make a difference in a fast-paced healthcare environment.
As a Patient Support Specialist, you'll be the first point of contact for patients in the U.S., assisting them with appointment scheduling and inquiries via phone, email, and chat.

Key Responsibilities:

• Schedule, reschedule, and cancel patient appointments via phone, email, and chat.
• Provide professional, empathetic support to patient inquiries and concerns.
• Maintain accurate records in EMR/EHR systems.
• Verify insurance details and patient eligibility when required.
• Educate patients on procedures, required documents, and instructions.
• Ensure strict confidentiality and compliance with HIPAA/data protection regulations.

Requirements:

• 2–3 years of experience in Patient Support or US-based customer service.
• Proficiency with EMR/EHR systems (mandatory).
• Strong verbal and written English communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask in a high-volume environment.

Why Join Us?

• Perks & Benefits:
• In-house meals
• Bi-annual performance bonus
• Annual appraisal
• Outpatient (OPD) & Inpatient (IPD) medical disbursement
• Paid leave encashment
• Gratuity (as per company policy)