Job Title: Assistant Front Office Manager – Acting HoD (3-5 years of experience)

Hotel: Best Western Premier Hotel Gulbarg Lahore (4-star international hotel chain)

Location: Lahore, Pakistan

Job Type: Full-time

Responsibilities:

• Manage daily front office operations and lead a team of front office to ensure exceptional guest service
• Handle guest inquiries, complaints, and requests efficiently to maintain high standards of quality and service
• Oversee front office systems, including reservations, check-in/check-out, and billing of FIT, Company guest & OTAs
• Implementation of SOPs to improve front office efficiency

Eligibility & Criteria:

• 3-5 years of experience in a front office role, with at least 2 years as a AFOM, Sr. Duty Manager, or Duty Manager
• Pleasant personality, excellent spoken English and strong communication skills with command of software (e.g., Opera, Fidelio, Munshi)
• Strong knowledge of hotel SOPs and front office operations
• Leadership and team management skills & ability to work independently and as part of a team
• Minimum 14 yrs of education from a reputed University

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Training and support to enhance your skills
• A dynamic and supportive work environment

If you're a motivated and experienced front office professional looking for a new challenge, apply now!

How to Apply: Send your resume and cover letter.