Regional Service Quality Manager
| at | |
| Location | Karachi, Pakistan |
| Date Posted | January 29, 2026 |
| Category |
Banking & Financial Services
|
| Job Type |
Full-time
|
| Qualifications | Bachelor’s degree |
| Career Level | Senior level |
| Experience | 6 years |
| Gender | Both |
| Base Salary | -- Not Mentioned -- |
| Currency | PKR |
Description
Hiring!
Regional Service Quality Manager - Service Quality Department - Karachi
Qualification:
. Minimum Bachelor's degree, preferably a Master's from an HEC-recognized institution/university.
. Qualification in Islamic Finance will be an added advantage.
Experience:
. Minimum 6 years of working experience
Job Description:
. Driving exceptional customer experience across the assigned customer portfolio
. Monitoring, analyzing, and improving CX metrics (CS, NPS, complaints, TATs, etc.)
. Partnering with bank-wide stakeholders to minimize service and thematic gaps