Imtiaz

REQUIREMENTS:
Imtiaz Group is seeking a senior operations leader to head its E- Commerce Operations function. This role is responsible for managing end-to-end e-commerce operations, with teams deployed across multiple dark stores nationwide and an in- house delivery rider workforce. To lead and control e-commerce operations at scale by ensuring operational discipline, service quality, cost efficiency and consistent execution across all dark stores and delivery teams.

15+ years of experience in E-Commerce or Large-Scale Retail Operations. At least 5 years of experience in a similar leadership role. Strong hands-on exposure to dark-store or store-based fulfillment models Proven experience managing in-house delivery or rider fleets Nightly process-driven, execution-focused and data-oriented Comfortable operating in a structured, high-volume retail environment.

RESPONSIBILITIES:

. Own end-to-end e-commerce operations across multiple cities including order processing, picking, packing, dispatch, delivery, returns and customer experience
. Establish, implement and enforce SOPs, workflows, and operational controls across all locations
. Build, deploy and lead large geographically dispersed teams of dark store and delivery operations and ensure uniform standards and execution nationwide
. Track and drive operational KPIs (order accuracy, fulfillment timelines, rider productivity, cancellations, returns)
. Coordinate closely with Supply Chain, Commercial, Finance, HR, IT and Customer Support functions
. Ensure process compliance, loss prevention and operational risk controlling a high-volume retail environment
. Support workforce planning, rostering and operational readiness aligned with demand