Fulcrum Pvt. Limited is looking for its client.

Job Title: German Speaking Caller (Customer Support / Sales)
Location: Karachi

Key Responsibilities:
Make outbound calls to German-speaking customers and prospects.
Handle inbound calls and respond to customer inquiries professionally.
Provide accurate information regarding products, services, or company policies.
Generate leads and schedule appointments where required.
Maintain detailed records of customer interactions and call outcomes.
Follow up with customers to ensure satisfaction and resolve concerns.
Achieve daily, weekly, and monthly performance targets.
Coordinate with internal departments to address customer requirements.
Maintain confidentiality of customer and company information.
Prepare reports and updates as required by management.

Requirements:
Fluent in German (Speaking, Reading, and Writing).
Good command of English.
Bachelor's degree preferred.
Previous experience in customer service, call center, telemarketing, or sales will be an advantage.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficient in Microsoft Office and CRM systems.
Strong problem-solving and organizational skills.

Preferred Skills:
Experience dealing with German clients or markets.
Strong negotiation and persuasion skills.
Ability to work under pressure and meet deadlines.