Technical Support Executive – Karachi

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Technical Support Executive

Positions:  2 positions
Location:  Karachi
Education: BS Computers/ Graduation
Experience: 1 year (in Similar Position)/Fresher can also Apply
Remuneration: Market Competitive salaries, Performance Incentives
Timings: 24/7 shifts on Rotation
Summary:
  • Must have very strong verbal communications Skill and good interpersonal skills.
  • Excellent troubleshooting skills and technical knowledge is a must.
  • Basic Knowledge of Networking.
  • Ability to work different shifts in a 24×7 environment.
  • Excellent analytical skills.
  • CCNA or equivalent hands on experience preferred. 
  • Answer all incoming technical support calls in queue with appropriate opening script, log all calls, walk customers though the trouble shooting steps.
  • Troubleshoot Internet connectivity, browser configurations, personal firewalls, email issues, VPN Connectivity and TCP/IP issues.
  • Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS
  • Responsible for handling customer calls with a positive problem-solving attitude.
  • Provide input for troubleshooting procedures and diagnostic tools
  • Properly document all calls in CRM.
  • May also perform additional duties such as; preventative maintenance and or other IT services.

Note:  This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.
Appy at :  tech.jobs.khi@gmail.com

Author

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