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Jr. Network Support Engineer
(No .of Positions- 6)
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Job Location:
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Karachi, Pakistan
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Gender:
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Male
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Education
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BS Computer or Network Engineering/CISCO Certified
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Experience:
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Fresh-2yrs(preferred)
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Skills Required:
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· Must have very strong verbal and written English communications Skills (American accent Preferred) and good interpersonal skills.
· Excellent troubleshooting skills and technical knowledge is a must.
· Basic Knowledge of NAT, DHCP, DNS, HTTP, HTTPS, VPN, SMTP, WiFi, LAN, WAN.
· Ability to work different shifts in a 24×7 environment.
· Excellent analytical skills and EDP knowledge.
· Cisco CCNA or equivalent hands on experience preferred.
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Summary
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· Answer all incoming technical support calls in queue with appropriate opening script, log all calls, walk customers though the trouble shooting steps.
· Troubleshoot Internet connectivity, browser configurations, personal firewalls, email issues, VPN Connectivity and TCP/IP issues.
· Troubleshoot LAN, WLAN, DSL, TCP/IP,DNS
· Responsible for handling customer calls with a positive problem-solving attitude.
· Provide input for troubleshooting procedures and diagnostic tools
· Properly document all calls in CRM.
· May also perform additional duties such as; preventative maintenance and or other IT services.
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Apply
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Note: This is 24X7X365 work environment; please don’t apply if you are looking to a 9X5 job.
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