Job Title: Customer Service Representative - US Healthcare
Location: Main Shahra-e-Faisal, Karachi
Shift Timings: 06:00 PM to 03:00 AM PKT
Working Days: Monday to Friday
Employment Type: Full Time and Onsite

Job Responsibilities:
Answering the Inbound Calls from Patients and others
Transfer/route the calls to the relevant department or representative

Respond to the queries on which training or information already provided
Start supporting appointment management after the due training
Perform Outbound/Outreach calls to book/confirm follow-up appointments
Patient Engagement & Upselling
Maintain Call Logs and Documentation
Ensure Call Etiquettes & Compliance

Ideal Candidate
Experience in US-based customer service or US BPO processes
Healthcare BPO experience is a plus, but not mandatory
Prior experience handling US customers via inbound & outbound calling

Skills Required
Excellent spoken English with neutral or US-friendly accent
Strong customer handling and call etiquette
Comfortable working with US time zones
Basic computer skills (CRM, call tools, email, data entry)

Perks and Benefits:
OPD and IPD Health facility for self, dependents, and parents
Life Insurance Coverage for self
Fuel Card for Male Employees
Free Pick & Drop for Female Employees
In-House Gym Facility
Paid Leaves & US Holidays
Referral Bonus