HIRING – Customer Support Engineer (Level II)
Location: Karachi | On-Site
Experience: 1–2 Years
Open Positions: 2
Company: Paysys Labs

Paysys Labs is looking for motivated Customer Support Engineers (Level II) to join our team. The ideal candidates should have hands-on experience in application production support, SQL, Linux, and basic Kubernetes operations.

Key Responsibilities:
Provide L2 production support for core banking applications and resolve issues within SLAs.
Write and execute basic Oracle SQL queries.
Monitor application services using Rancher/Kubernetes.
Perform Linux troubleshooting, log monitoring, and file transfers.
Coordinate deployments and releases with development teams and clients.
Prepare transaction, uptime, and SLA reports.

Key Requirements:
1–2 years of relevant experience in application or production support.
Good knowledge of Oracle SQL and Linux commands.
Basic understanding of Docker, Kubernetes, or Rancher.
Knowledge of Python or shell scripting is a plus.
Banking or financial services experience will be preferred.
Strong troubleshooting, communication, and client coordination skills.