Customer Support Executive

Job Description:
Answering customer inquiries via phone, email, and live chat in a professional and timely manner.
Addressing customer complaints and issues efficiently and effectively.
Providing product and service information to the customers.
Identifying and escalating priority issues to the appropriate department or individual.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Keeping up-to-date with product and service information and making recommendations to customers as appropriate.
Providing feedback to the management team on customer concerns and trends.
Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.

Qualification:
Bachelor's degree

Job Specifications:
Experience in customer support or a related field.
Excellent communication and interpersonal skills.
Ability to remain calm and professional under pressure.
Strong problem-solving and critical-thinking skills.
Ability to multitask, prioritize, and manage time effectively.
Ability to work independently and as part of a team.