We Are Hiring - Payment operations Specialist

We are seeking a Payment Operations Specialist with prior call center or financial operations experience to manage and process supplier payments following predefined guidelines. This role focuses on accuracy, timely execution, and structured exception handling.

Key Responsibilities:
. Process and complete supplier payments as per defined workflows and timelines
. Conduct outbound calls to supplier accounts teams to verify and complete transactions
. Monitor internal dashboards and prioritize tasks based on urgency and deadlines
. Identify discrepancies (amount mismatches, declined transactions, missing information) and follow escalation protocols
. Log all interactions and updates accurately within CRM and internal systems
. Ensure strict adherence to operational guidelines and SLA requirements
. Multitask between dashboards, CRM tools, documentation systems, and dialing platforms efficiently

Requirements:
. Prior experience in call center, financial operations, accounts payable/receivable, or similar operational role
. Strong English fluency (clear and professional communication)
. High attention to detail and accuracy
. Ability to manage time-sensitive tasks under structured SLA requirements
. Strong problem-solving skills and ability to follow defined processes precisely
. Basic computer proficiency (CRM navigation, Excel, multitasking across systems)