ibex. Pakistan is hiring : Technical Support Specialist

Location: Ibex Tower, Sharah e Faisal, Karachi

Type: Full-Time

Are you tech-savvy with a knack for solving complex technical problems? ibex. Pakistan is looking for Technical Support Experts to join our advanced support team, delivering high-quality assistance to customers worldwide.

Key Responsibilities:

• Provide in-depth technical support via phone, chat, or email
• Troubleshoot and resolve software and hardware-related issues
• Accurately document customer interactions and resolutions
• Escalate unresolved issues to the appropriate internal teams when needed
• Collaborate with peers to identify support trends and suggest improvements

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Strong understanding of computer systems and troubleshooting techniques
• Experience in a technical support or IT helpdesk role (Tier 1 or Tier 2 preferred)
• Excellent English communication – verbal and written
• Analytical thinking and a customer-focused approach
• Ability to work independently and as part of a team