Workforce Management (WFM) Executive
| at | |
| Location | Lahore, Pakistan |
| Date Posted | July 24, 2025 |
| Category |
Others
|
| Job Type |
Full-time
|
| Qualifications | Graduate or Undergraduate |
| Career Level | Mid level |
| Experience | 1-3 year |
| Gender | Both |
| Base Salary | -- Not Mentioned -- |
| Currency | PKR |
Description
ibex. Pakistan. is looking for a Workforce Management (WFM) Executive to join our dynamic team in Lahore!
If you're skilled in forecasting, scheduling, real-time monitoring, and have experience in contact center operations—this is your chance to make an impact!
What We’re Looking For:
- 1-3 year of WFM experience
- Strong analytical & Excel skills
- Familiarity with WFM tools (Power BI is a plus)
- Knowledge of KPIs like AHT, shrinkage, occupancy, etc.
- Bonus if you have experience in multi-channel environments and workforce planning across time zones.
Ready to optimize performance and drive results?
Apply now and be part of something big!