We are looking for candidates for the position of Manager Business Development, Contact Centers at a Large Multinational Company.

Position Title: Manager Business Development, Contact Centers 
Company Type: Large Multinational Company
Position Location: Lahore
Salary: 150 to 300K — may vary (based on credentials) 

Essential Requirements:
— About 10 years (or more) total work experience 

 

 

Note: 

— Candidate should be able to demonstrate a portfolio of clients/customers 

The ideal candidate should have
— Masters degree in Business Management / Administration or other related fields like business strategy
— 10+ years of overall experience (at least 3 years of relevant experience)
— Well versed with domestic and international BPO strategies related to Contact Centers
— Knowledge of business and management principles

Essential Skills
— Excellent communication and presentation skills
— Ability to plan good business proposals
— Ability to work collaboratively
— Excellent analytical and financial skills.
— Good project and time management skills
— Understanding of key Telecom operational business processes would be an added advantage

Job Description:
— Responsible to bring in business for Contact Center & back-office though local market and international off-shoring
— Responsible for revenue growth through BPO service
— Long and short term strategic planning for BPO business
— Maintain and develop relationship with clients and vendors
— Preparing business proposals, pricing model, RFPs, NDA, MOU for clients
— Lead off-shore development and project management of partners throughout the outsourcing cycle, including analysis, transition, implementation, management, optimization and terminations
— Exploring potential to increase revenues through inbound, outbound and back-office services
— Create a global footprint to cater growing appetite of BPO services
— Responsible for complete off shoring related aspects
— Visiting clients, setting up meetings and presenting the company as potential BPO partner
— Assisting BPO setup including technical and non-technical infrastructure
— Monitor and prepare ROI and cost benefit for each client
— Coordinate with related departments to ensure smooth execution of projects
— Creating visibility of the company as BPO at all possible forums including websites, external activities & blogging communities
— Establish relationship with clients to ensure customers satisfaction while bringing in more business
— Conducting operational due diligence on opportunities in local and international market
— Responsible for quality reviews to assess performance as per contract obligations and expectations