I am ITIL V3 Certified with experience in Designing, managing and monitoring IT infrastructure, Data Center IT Operations, IT service Management and ISO 27001 implementation .My responsibilities include, Interact with process owners and technical peers to successfully implement change management, incident management and knowledge management processes.
I have extensive knowledge about Microsoft windows 2008 to Windows 2012 R2 servers and Microsoft System Center Products (SCCM, SCOM, and SCVMM. Network infrastructure design , implement and monitoring .
Worked as data center IT operation lead with Hewlett Packard on Mohammad Bin Rashid Smart Learning program ( MBRSLP), providing smart learning resources to 200 UAE schools and 50000 Students
| Last Resume Update | November 8, 2015 |
| Address | Hyderabad, Pakistan |
| ayaz.buriro@outlook.com | |
| Phone Number | +923009370698 |
Experience
Data Centre IT Operations
• Majorly involved in technical Project Delivery, IT Operations and Support.
• Provide solution specific knowledge in support of projects initiated by customer
• Design the solution to satisfy the customer’s request for service.
• Deploy the solution as designed during the design phase.
• Manage Data Centre Operations and provide a single point of contact for customer requests for the services deployed.
• ISMS Coordinator for ISO27001 certification.
• Helped in ISO 20000 certification for Capacity Management and Availability management.
• Availability Management. Make sure to provide 99.9 % availability for all applications hosted in data centre.
• Change Management. Ensure proper steps are taken to implement change in production by attending CAB meetings by getting approvals on project implementation and roll back plans.
• Capacity Management. Providing capacity reports Quarterly.
• Incident Management. Follow up with the incident manger on P1 and P2 incidents and timely engage and escalate issues to support teams as per the SLA.
• Team Management. Prepare roster, set KPI for each team member and resolve personal issues without effecting timelines.
IT Infrastructure Engineer
• IT Infrastructure management, Incident management using Remedy and Data backup management.
• VPN connectivity using RSA Secure ID.
• System Administrator for Windows 2003 and Windows 2008R2 servers.
• System Administrator MS Exchange 2007 servers.
• Microsoft outlook integration with MS Exchange servers 2007
• Microsoft Patch management.
• Backup Scheduling using VERITAS Backup Exec.
• Distribution List management.
• Creation of service accounts.
• IT support for the Laptop users in 3 countries i-e UAE, Saudi Arabia and Egypt.
• Monitoring VPN links with UK for all the 3 regions.
• Windows 7 Deployment using MDT2010 (Microsoft Deployment Toolkit 2010).
Education
Masters of Information Technology
BE Electronics