Assistant Human Resources Manager
• Participating in the recruitment process, including employee interviews, screening, induction and dismissal procedures
• When required attending termination meetings and delivering warnings for poor employee performance and attitude
• Recommending courses to employees to gain new skills and managing staff in regard to holidays, absence and sickness
• Initiating disciplinary procedures and helping with standardizing people management processes to drive efficiency
• Aligning personal development plans with company goals and matching individuals with vacancies for new employment
• Contributing to employee retention policies and preparing HR procedures for review and approval by the company CFO
• Recording and logging staff changes, updating internal organizational charts and coordinating employee exit interviews
• Checking and managing job postings, creating employee pre-screening questions and editing new vacancy advertisements
• Generating reports for hiring metrics, staff headcount, and devising plans to anticipate changes to company staffing needs
• Responsible for evaluating g statistical data and generating various training certificates and new policy acknowledgments
• Responsible for supporting the HR team in a fast paced office environment, and assisting them with the day-to-day efficient operation of the HR department.
• Building productive, collaborative relationships with employees, and HR business partners.
• Assisting with employee relations.
• Reviewing resumes and applications sent in by job applicants.
• Maintaining employee files and the HR filing system.
• Advising employees and helping them make informed decisions about their careers.
• Instrumental role supporting the HR team for service provision across all operational, policy and administrative functions
• Managing the employee payroll processes, completing HR documentation and defining workflow, schedules and procedures Conducting pre-employment background checks on prospective employees.
• Responding to applicants regarding job openings.
• Planning and coordination HR presentations and training sessions.
• Welcoming new employees and arranging induction programs for them.
Senior Marketing Advisor
• Planning & implementing marketing activities across all online & offline channels. Setting up new marking strategies.
• Generating sales leads.
• Managing customer relationships.
• Logging and progressing all new leads / potential sales enquiries.
• Assisting with campaign building, press releasing & promotional copy production. Making sales calls and handling enquiries from potential customers.
• Involved in the online, web and email marketing campaigns.
• Analyses and produce reports on data provided by customers.
• Campaign tracking, measurement, and evaluation and reporting on all activity.

Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements
• Educate customers on product options and technology issues
• Manage customer and bank privacy
• Manage and pass on customer feedback
• Effectively use a variety of computer programs to access customer details and databases, and research options
• Data entry
• Continual awareness of compliance requirements
• Responding to issues such as service inquiries, problem resolution, and retaining accounts.
• Handling customer escalations and all customer relations issues.
• Quickly researching and investigating issues that concern a customer.
• Managing customer service teams, processes, and polices.
• Creating work schedules.
• Allocating staff resources.
• Preparing daily, weekly, and monthly reports for senior managers.
• Receiving and dealing with all initial customer communications, by phone, mail and face to face
• Guiding all customer issues to a satisfactory conclusion
• Assisting management with customer service policies
• Promoting the supportive image of the company in every way possible