I join TUV Austria BIC in Dec. 2015 as an assistant Manager Admin support providing following responsibilities
a) Maintain office Premises and assets according to standard protocols.
b) Vendor Management and Purchase orders.
c) Maintenance of office vehicles and generators with proper record back up as per order forms and Insurance cases & repairs.
d) Interviewing Executives or lower level staff and referred to HR for screening.
e) Public dealing in all matters at head office Lahore.
f) Monitoring and counseling/training of lower level staff. It includes dividing roster duties, resolving issues and conducting training sessions on house jobs with office ethics.
g) Maintain record for expenses and petty cash.
h) Communication management with internal and external departments.
i) Arrangements for event Management.
j) Marketing research against requisitions and local purchases.
k) Conducting audits in office stores and ware houses to keep inventory levels update.
l) Perform task as per assigned by Manager Admin or CEO.
m) Deals with Government & non-Government departments for respective matters.
n) Visit Market and vendors in case to validate identical orders meet & in time & ensure delivery.
o) To make sure that instructions are executed with strict compliance.
p) Development of SOP/ protocol where required.
q) Handle Market related matters of purchases & procurement

Joined as Sales and support executive at contact centre based at Lahore in November 2010, later on appointed as Senior Executive admin in customer operations in Feb.2012 in result of an IJP.

As a Sales coordinator (November 2010)
I used to contact outbound & inbound corporate clients for their requirements & new promotions.
I had to coordinate with the team members in the field (KAMS & PSEs ) for issue resolution or new sales lead .
My job was to provide one stop on call resolution to the inbound influx and make sure that basic remedy has been provided and later on client has been updated with our new product/ launch etc.
As Ufone didn’t offer any targeted portfolio for in house staff but even then we tried to pitch/ market our packages , services , VAS at the end to promote sales at every interaction.
Complaint logging and keep track record till completion within TAT was a part of my job as well.Team coordination and interdepartmental relationship was a medium tool in this context.
KPI mangement as per Quality , Quantity & adherence.
Feed back compliation and forecast on the basis of feed back was important as
It helps the organization modify the process and product features as per customer requirement.

As an Admin Support Executive ( Feb 2012)
In Feb 2012 I was appointed as Senior admin executive in result of an IJP at contact center based at Lahore performed following JDs
Coordination with internal and external department, govt Institutions and stake holders
Communication Management as per quality standards, responds to queries and provide satisfactory answers and solutions to the management.
Cost and budget Management over different projects.
Quality, Services& adherence Management (KPI Management)
Training management,
Work according to compliance frame work,
Team coordination, reporting issues to management & fulfillment of assign targets.
Management of stress management
Preparations of proposals for demand and supply.
Complaint Management through (CMS).
Managing ICP & other Organizational Norms.
To manage oneself as per requirement in case of Internal & external audits.

I worked as Collection Supervisor at MCB bank CAM (Consumer assets Management, Secured) Division. There my Responsibilities were
Team management.
Keeping Collection record.
Delinquency management.
Reconciliations of cash books.
Provide assistance in External and Internal audits.
General and administrative management & support.
To assist the team in meeting collection targets.
Training & shadowing of new hired employees training Module.
Report employee feed back to the management.
To close the sales target at the month end & report the delinquent accounts to next DPD.
To utilized the team efficiency at full to achieved 100% targets.
Allocation of Portfolio targets at month end,
Department interaction like sales, CIU (Central information unit) retrieval, FRMU (fraud and risk management unit) and all the branches and collection houses throughout the country to maintain operational efficiency

Master In Business Administration (MBA)
AOU (Allama Iqbal Open University ISB)
Specialized inn Marketing , Distinction in HR in last semester
Marked 2nd

Hailey College of Commerce Punjab University (PU)
Commerce Graduate (B.Com)
Marked 2nd .

Government College Township
Lahore, Pakistan
Marked 2nd Division .