15+ years of diversified experience in customer insights, business analysis & planning, process designing and business operations in service sector especially in Telecommunications (Jazz) with the prime focus on customer centricity and devising innovative solutions. I have been working as key stakeholder across various roles, helping organization to accelerate in its product strength through Customer Experience Management and Business Analysis. My strengths includes the proven ability to deal effectively with complex projects and multiple tasks in high-stress environments. Excellent team player both as a leader and a member along with being a key influencers. Excellent strategic and business communication and planning skills.