Put myself in a challenging working environment where I could grow myself professionally and learn further beside cultivate
my own expertise and experience Hardworking ability to adjust with new environment friendly positive attitude
knowledgeable. Confident determinable
open minded in discussions planning on time, translating plans into reality, taking prompt decisions based on comparative
merit, pre-alternative and possibilities consciously updating with latest issue of my profession.
| Last Resume Update | February 16, 2020 |
| Address | Karachi, Pakistan |
| [email protected] | |
| Phone Number | 03343666289 |
| Website | https://Enact.com.pk |
Experience
HR and Operations Manager
• Hiring of Food Delivery Riders for Careem's food delivery service know as Careem Now.
• Supervision of All Riders and Drivers.
• Training and development of Riders and Drivers.
• Coordination with Careem's operation Team to resolve Riders and drivers issues and complains.
• Prepare and review compensation and benefits packages.
• Administer health and life insurance programs
• Implement training and development plans
• Plan quarterly and annual performance review sessions
• Inform employees about additional benefits they’re eligible for (e.g extra vacation days)
• Update employee records with new hire information and/or changes in employment status
• Maintain job descriptions along with salary records
• Forecast hiring needs and ensure recruitment process runs smoothly
• Develop and implement HR policies throughout the organization
• Monitor budgets by department
• Process employees’ queries and respond in a timely manner.
• And posting for new hiring on social media and websites.
Front Desk Officer
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them.
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs.
Customer Care Representative
Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
Education
M.A
Economics
B.A
Political Science
Intermediate
Commerce
Matirc
Science