Merchandiser
Dear Concerns,
I have gained professional experience in textile made-ups Merchandising - having a working exposure to extensive communication and co-ordination with International customers, Local Vendors, new Business Development, complete Customer Accounts Management and Customer Services. I am experienced in working under pressure and seasoned in Trouble Shooting, Problem Solving, Decision Making and strong Follow-up. I am well versed in written and spoken English and quite adept in interpersonal communications - and equally good in negotiations and analytical skills. I am a quick learner and proactive. I have an unblemished and efficient working track record.

Regards,

Mirza Ali Ispahani
Last Resume Update February 24, 2021
Address Karachi, Pakistan
E-mail [email protected]
Phone Number 03222196966

Experience

Amanrasoft (Pvt) Ltd
Customer Service Representative
Oct 2017 - Feb 2021

Here I am required to directly handle online retail/wholesale customers of: AMAZON, WALMART, EBAY, SEARS, etc. from USA and Canada; and coordinate and resolve their inquiries/complaints through Telephone calls, Live Chats and Emails. I make Tickets in different, mutually shared, formats to assign support work to Resolve issues by coordinating with in-house staff and other departments. I need to do, back-hand, related operations support work while dealing with customers online.
I also carry out other assignments as and when assigned by the management on daily basis.

Gul Ahmed Textile Mills Limited
Marketing Executive / Senior Merchandiser
May 1999 - May 2016

Handling of complete customer account from design selection / price quotation / product development to shipment of each order.

Education

University of Karachi
BA
Feb 2007 - Mar 2010

Economics, English Advance and International Relations.

Contact Candidate