A self-motivated and an energetic professional, with diversified 30 years’ experience in reputed organizations. Has a vast management exposure of business operation and administration functions with the ability to successfully analyzing the organization's critical business objectives with an effective solution to enhance competence and performance.

Professional Skills:

·         Strong business acumen ·         Strong leadership & managerial qualities ·         Critical thinking and problem solving skills ·         Advanced analytical ·         Strong negotiation & communication ·         Multitasking and adaptability

 

AERA OF EXPERTISE

Sales Operation / Management: 

• To design/ revamp efficient infrastructure, strategic planning & implementation, sales forecasting and preparing sales budget, geographical expansion and resource development.
• To provide leadership and guidance to the Salesforce in implementing objectives that appropriately reflect the business goals.
• To work closely with senior sales leadership to define the optimal performance measurements and performance management programs and mechanism, required to ensure achievement of budget/ business objectives.
• To design and implement sales compensation/ validation program rules, policies, and procedures. Works closely with Accounting, Finance, and Human Resources to establish rules, policies, and procedures associated with sales compensation.
• To work closely with sales leadership and Human Resources for sales force recruitment, training plan focused on developing and reinforcing critical sales competencies. Prioritizes training objectives for selling, sales management, and support staff.
• To direct operational staff of branches, countrywide, to ensure smooth sales process, quality assurance, compliance to the company’s policies, SOP and the guidelines of local Regulatory (SECP).

Customer Experience / Services:

• To build, lead, and manage a high-performing In-bound and outbound to enhance service level and lead generation for Salesforce that can work as a sustainable framework to achieve sales targets.
• To develop customer service department as a profit center by retaining customers with quality services and addressing their grievances / suggestions/ complains in time, under defined response TATs.

Marketing:

• To manage all marketing related activities includes product development, promotional activities, alternative channels, marketing intelligence, new initiatives, introducing technology and event management

General Administration:

• Head Office & branches administration functions i.e. maintenance, construction, renovation, procurement, printing, fleet management, etc.

SIGNIFICANT CAREER ACHIEVEMENTS

• • By introducing performance-based compensation sales structure, achieved set KPIs in 2017 and 2018 (Pak-Qatar)
  • Successfully enhanced recovery ratio of Leftover/ Orphan portfolio of policies, by 10% (Pak-Qatar)
  • Restructured customer services department by introducing one module of CRM for an end-to-end solution to customer (IGI Life)
  • Converted Customer Services as the profit center by conserving 259 million account values during 2014-2016 (IGI Life)
  • In short tenure, completed construction projects of Head Office, exclusive Customer Care Centre and 3 Branches (IGI Life)
  • Shifting of Head Office to new location, without any operational breakdown (IGI Life)
  • Designed a successful Bancassurance Operational System in Excel to administrate data-based business activities and performance management, without dependency upon the reports of business partners, insurance companies. (MCB Bank)
  • Developed an effective network in branches to manage new business pre-assessment in the light of SOPs, policies and regulatory requirement, before passing to Head Office. It helped efficient controls and pre-underwriting. (Jubilee Life)