Muhammad Yasir Kayani

I am a self-motivated, dedicated and enthusiastic individual who loves to take up new challenges and complete them with confidence and competence. I am naturally a problem solver and love working as part of a team on demanding projects where I can take on leadership role as well as work well effectively as a member of a wide team.

My aspiration is to work in a role where I am able to combine my natural abilities and talent with the experience and academic training I have garnered to excel in a successful organization.

Contact Details

HOUSE NO E146.STREET NO 15

MADINA COLNOY WALTON ROAD

LAHORE CANTT

[email protected]

+92(0)3054479980

+92 (0)4236686234

Work Experience

TOYOTA GARDEN MOTORS PVT

Manager Toyota- sure

May 2016 – Present

I am working as Manager Toyota Sure (Certified Used Car department) at Toyota Garden Motors Pvt Ltd Lahore.

Responsibilities: -

• Directly responsible for overall profitability sales and purchase of used & new cars.
• Defining and implementing long and short-term objectives and controlling all daily Toyota- Sure operations.
• Managing Toyota sure business policies along with implementation.
• Managing Promotions Advertisement and Marketing of Toyota-sure products.
• Establishing departmental goals with management team, which are based on exceeding the expectations of customers through continuously improving products and services.

Achievement:-

• Achieved targets of used and new car sales given by Indus Motors Company with outstanding performance of 110%.

MATALAN LTD.

Assistant Manager

August 2009 – July 2015

Matalan is among the largest high street retailers in United Kingdom with a range of products in the clothing and lifestyle segments. I have been a key member of their Customer Services group for the last 6 years.

My key responsibilities and achievements at Matalan have included:

• Successful implementation of numerous up-selling strategies/schemes in multiple retail outlets
• Effective administration and management of stock-taking, cash-flow management and merchandising strategies
• Involvement in a number Customer delight initiatives and successful delivery of key parameters
• Working with a team of Sales Advisors, Stock room staff and retail service providers for store operations
• Promoted on yearly basis for effective customer services delivery and retail operation
• Company champion on leading the Customer Satisfaction scheme across different retail outlets

Education

Master of Business Administration (MBA)

University of Sunderland, United Kingdom (April 2010 – Nov 2011)

Post Graduate Diploma in Marketing

London School of Management, United Kingdom (Sep 2008 – Jan 2010)

Diploma in Computer Sciences

South Bank College, United Kingdom (Sep 2007 – Aug 2008)

Professional Qualifications

Customer Relationships Management Certificate (Awarded by Toyota Motors Corporation)

Customer Complain Handling Certificate (Awarded by Toyota Motors Corporation)

Kaizen (Continue search for a better way) (Awarded by Toyota Motors Corporation)

New Product Trainings (Awarded by Toyota Motors Corporation)

Toyota Customer Delight Workshop (Awarded by Toyota Motors Corporation)

Computer Skills

Proficient user of Microsoft Office Packers, Microsoft Windows Operating Systems (NT, Vista, XP, Windows Family Server, and Windows 2008 Server) Win gate, Visual Basic and Ms Dos

Personal Skills and Interests

• Ability to work efficiently and accurately in a fast paced service driven environment
• A good level of written and verbal communication skills
• Ability to quickly learn and gain extensive knowledge of company products & services
• Possesses a confident and articulate telephone manner
• Ability to adapt to different environment and be multi-tasking
• Strong business acumen and problem solving attitude
• I also enjoy sports, cricket in particular, swimming and reading historical books

References

Available as per request