Business and IT problems, providing in-depth analysis of the existing practices of the clients and make recommendations for improvements especially in the field of Information Technology, Sales & Marketing, Human Resources, Production, Warehouse Management, Fixed Assets, Maintenance and Procurement and HR etc.

MAJOR RESPONSIBILITIES:
• Consulting staff from different parts of a client's organization, Analyzing an organization’s data
• Determining information system requirements and defining project objectives
• Recommending the best possible solution and recommending the right technology.
• Designing, installing and trialing new systems and software, and fixing any issues that arise. Effectively diagnose and refine challenges to increase business generation
• Implementation of well-suited ERPs, CRMs, Customized Software, Warehouse, Fixed Assets, Retail and Time & Attendance Management Systems
• Compiling and presenting information, writing reports and documentation, training users, responding to feedback.
• Analyzing every possible threat and providing the best possible solution as soon as possible through reliable support to software engineers and technical staff of the client
• To make sure that your IT infrastructure is up and running 24/7 to exceed client’s business requirements and expectations.

MAJOR ACHIEVEMENTS:
System analysis, designing, implementation of
• Financials, Procurement, Project Management, Warehouse Management System at one of the leading real estate developers. (On-going Project)

Serving IBL Identity and Habitt (Group companies of IBL) as General Manager IT. Reporting to Chief Executive Officer. I was responsible to provide directions, guidance and support to a team of IT professionals and to provide technology vision and leadership in the development and implementation of the enterprise-wide information technology (IT) program of the company.

MAJOR RESPONSIBILITIES:

• All aspects of information technology management and control, including supervision of information technology staff; budget preparation and management; recommendations for technical upgrades.
• Oversee and manage the progress in activities of the IT projects at All levels (Infrastructure, ERP implementation etc.) to ensure optimum performance of the team.
• Participate in strategic and operational governance processes of Tarzz and Habitt as a member of the senior management team.
• Develops IT management policies according to defined Government standards and monitors overall adherence.
• Develops and maintains company IT security and recovery policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems
• Oversees and manage the operations of the company’s Management Information System. Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems of the company.
• Oversee and management of multiple information and communications systems and projects, including voice, data, imaging, and office automation.
• Evaluates system security and back up procedures.
• Overall co-ordination for development of all enterprise level software and hardware
• Decide and Approves, coordinates and controls all projects related to IT and selection, acquisition, development and installation of major information systems for the company.
• Reviews all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.
• Develops, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services.
• Develops and monitors the approved annual operating and capital budgets for information and technology systems.
• Maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels. Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that maximize effectiveness and minimize costs commensurate with acceptable risks
• Develops and maintains the Systems Architecture, defining standards and protocols for data exchange, communications, software and interconnection of network system
• Conceptualize innovative ICT based projects for projects for effective service delivery.

MAJOR ACHIEVEMENTS:

System analysis, designing, implementation of
• Financials and Supply Chain of ORACLE EBS at IBL Identity, IBL Frontier Marketing and Habitt
• SAP Financials, Supply Chain, HCM seamless integrated with Candela Point of Sales at Habitt
• Retail Management System based on Candela integrated with ORACLE EBS at Tarzz (Fashion outlet of IBL Group) and Habitt
• State-of-the Art Network Infrastructure and Data Center
• Human Capital management of SAP
• E-Commerce Website for Tarzz and Habitt
• Footfall Counter based Store Performance Management System
• BI on Microsoft Power BI platform
• Mentored employees in execution of highly capable technical resource, which enabled people to manage projects that crossed specialties within the organization.
• Streamlined the departments to achieve highest level of professionalism

CAREER OVERVIEW:

Worked at Zultec Private Limited Pakistan in the capacity of – Deputy General Manager heading Information Technology Department, Sales & Marketing, Customer Services, IT Support, Software Development, Services and Sales Administration. During my tenure with Zultec I had demonstrated professionalism, reliability and initiative and have been positioned in the organization assuming greater accomplishments. I have grown from strength to strength along with the company and have acquired formidable experience in all areas. I have been a performer having achieved targets, as revealed by my credentials.

MAJOR RESPONSIBILITIES:

• Expertly oversee large-scale IT projects, networks, and infrastructures—from initial planning and development to implementation and enhancements. Managing a high level of customer services department.
• Combine technical expertise with strong business acumen and operational understanding; ensure all technical strategies and activities align with corporate goals. Heading the team responsible for ISO Certifications
• Responsible for business planning in line with the company objectives, which includes system analysis, business process definition, technical & financial requirements, projections/forecasting, marketing strategies, setting targets and all related matters to manage the profitability of existing and upcoming projects and identifying the ways to improve profitability.
• Managing a team of technical, sales, marketing and software house with the aim of achieving the budgeted sales volumes and revenues, setting targets and budgets for technical, sales and Its teams as well as implementing the various training programs
• Implementation and support for Microsoft Dynamics Great Plains at Zultec Private Limited.
• Managing the Information Technology department improving the IT Infrastructure, designing and implementing the standard operation procedures in line with the standards required by ISO.
• In-depth management of turnkey projects, government tenders and major accounts. Preparation of optimized proposals, implementation, technical and management consultancy and project management.
• Responsible for overall business functions related to Mobility, Integrated Business Solutions, in house software development, Industrial products, services etc. including Pre-Sales, Implementations, Post Implementation support, Customizations and integrations, and team development/management as well

MAJOR ACHIEVEMENTS:

System analysis, designing, implementation and support for
• Retail Management system at Khaadi, Imtiaz, Metro Cash & Carry, Agha’s Super Market, Hyderi Super Market, Green Valley to name a few
• Diversified and highly complexed Time & Attendance Management System at Al Karam Textiles, U&I Garments etc.
• In Patient Management System using wrist band bar-coding solution at Agha Khan University Hospital.
• Fixed Asset Management at Summit Bank and Mehran Bank (software and hardware)
• Warehouse Management System based on SAP at Engro Foods and DHL based on ORACLE.
• Traceability solution for meat at Al Shaheer, PK Livestock, Pakistan Organic Meat, Tata Best Foods etc. for their slaughterhouses.
• Introduced and marketed new range of products and customized solutions Payroll and HR solutions, Time Attendance system (hardware and software), Warehouse Management, Retail Management, Mobility, Access Controls, integration with world renowned ERPs etc.
• Successfully implemented Microsoft Dynamics Great Plains at three branches of Zultec in Pakistan
• Streamlined the Customer services, Pre and Post Sales, IT departments implementing effective SOPs, tools & KPIs, Redefine the business strategies and architecture resulting in increase the sales revenue and a growth of more than 40% per year.
• Managed to induct new products & high valued customers in Zultec’s existing portfolios and profile including but not limited to Agha Khan University Hospital, DHL, Engro Foods, Tata Best Foods, Tata Textiles, Yunus Textiles, Al Shaheer, Rajby Industries, Artistic Groups, TCS, NMC, Farids Super Stores, 3M, Junaid Jamshed, Al Karam, Gul Ahmed etc.
• Successfully trained & groomed sales & marketing, service, customer services professionals to enhance their productivity.

MAJOR RESPONSIBILITIES:

• Responsible for system analysis, designing and implementation of high standard solutions, sales/business planning in line with the company objectives, which includes financial requirements, projections/forecasting, marketing strategies, setting sales targets and all related matters to manage the profitability of existing and upcoming projects and identifying the ways to improve profitability.
• Managing a team of sales, technical, marketing and finance with the aim of achieving the budgeted sales volumes and revenues, setting targets and budgets for the sales team as well as implementing the various training programs
• Managing turnkey projects, government tenders and major accounts.
• Preparation of optimized proposals, implementation, technical and management consultancy and project management.
• Responsible for overall business functions related to Microsoft Dynamics Division including Pre-Sales, Implementations, Post Implementation support, Customizations and integrations, and team development/management as well

MAJOR ACHIEVEMENTS:

• Designing, Implementation and Managing the support of e-claim (Billing system) at SEHA developed by EMPA Business Solutions. Billing system facilitates 16 hospitals and 61 clinics with an extensive coverage of medical assistance till the e-claim for the insurance.
• Project at Siddco Plastics to supply and implement Microsoft Great Plains ERP along with the system integration.

MAJOR RESPONSIBILITIES:

• Managing turnkey projects, government tenders and major accounts
• Responsible for business planning, forecasting, budgeting, vendor management and all related matters to manage the profitability of existing and upcoming projects and identifying the ways to improve department profitability.
• Managing sales and technical teams with the aim of achieving the budgeted sales volumes and revenues, setting targets and budgets for the sales team as well as implementing the various training programs
• Network Management with implementation of customized software, IT Infrastructure etc.
• Preparation of optimized proposals, implementation, technical and management consultancy and project management.

MAJOR ACHIEVEMENTS:

System analysis, designing, implanting and support for
• More than 3000 personal computers, and networking equipment to travel agencies (GSA’s for Saudia Airlines) through out the Saudi Arabia based on HP Personal Computers and Cisco routers.
• Fast Ethernet Switched Ethernet based Local Area Networks, with more than 600 networking nodes at Saudia Airlines Training Center. The network is based on Microsoft Windows 2003 Server platform with Cisco Switches & routers, Dell Servers and workstations.
• Fast Ethernet Switched Ethernet based Local Area Networks with 650 nodes. The network is based on Microsoft Windows 2000 Server platform with 3COM switches, Gateway Servers and workstations, Enterprise Wide Network Management Systems and software from well renowned brands like Microsoft, Adobe, and Click to Learn etc.
• Introduced new range of products and customized solutions like IP telephony systems, Firewalls, Wireless Network and PABX systems and increased the company revenue earning by 30% to the existing range of products.

MAJOR RESPONSIBILITIES:

• Responsible for the development of sales and technical consultancy for IT related products through channel partners outside U.A.E., and to help channel partners winning turnkey projects, government tenders, and corporate accounts.
• Managed turnkey projects, government tenders and major accounts.
• Developed sales/business plan in line with the company objectives, which included; financial requirements, projections/forecasting, marketing strategies and setting sales targets.

MAJOR RESPONSIBILITIES:

• Responsible for managing Networking division, leading a team of technical support specialist with an emphasis providing total quality and customer service.
• Designed and implemented, provided operational and technical support for LAN, Network Management, WAN, Operating Systems and network cabling.

MAJOR ACHIEVEMENTS:

• Designed, implemented and supported 10Base –T Switched Ethernet Network with 200 nodes. The network comprised of UNIX based Intergraph and SUN machines, Microsoft Windows NT based Compaq machines, UB Networks hubs and Network Management Systems.
• Troubleshooting, fault rectification and preventive maintenance for a huge network comprising of thousands of workstations and hundreds of servers. Full level support of the Networking Support group at Saudi ARAMCO. Introduced the experienced and scientific method of troubleshooting and fault management approved by ARAMCO as standard.
• Designed, installed, implemented and supported for FDDI/Switched Ethernet based Local Area Networks with 760 nodes at Ministry of Education, Riyadh. The network is based on SCO Open server platform with UB Ethernet and FDDI switches, hubs, Enterprise Wide Network Management Systems, Cisco router and Wollongong TCP/IP.

CAREER OVERVIEW:
I was working with Computer Graphics and Systems in various capacities starting from System Support Engineer, and being promoted to Senior System Support Engineer and finally as an Assistant Manager Systems Support.

MAJOR RESPONSIBILITIES:

• Supervising the Systems Support Department of Karachi and Quetta Offices.
• Pre-sales support to marketing and after sales support/training for Compaq, AST, IBM, Synoptic, SCO, and Microsoft products to the customer and inexperienced and new staff.