Results-driven Shipping & Logistics professional with 9+ years of progressive experience in container shipping operations, export booking management, and key account leadership at OOCL — a Top 10 global ocean carrier.
I lead a high-performing booking operations team responsible for end-to-end export booking execution, customer service delivery, and operational compliance for multinational key accounts including H&M, Adidas, and IKEA. My focus is turning complex shipping workflows into streamlined, error-free processes that drive measurable business results.

What I bring to the table:
➤ Operational Excellence — Achieved 20% faster booking turnaround, reduced documentation errors by 10%, and maintained 95%+ customer satisfaction across key accounts.
➤ Team Leadership & Development — Built, trained, and mentored cross-functional teams, boosting team productivity by 15% through structured SOP development, performance coaching, and KPI-driven management.
➤ Process Improvement & Automation — Designed and deployed an award-winning Booking Cleanup Flow using Microsoft Power Automate, recognized with OOCL's Power Platform Success Story Award (2022). Proficient in Power BI for data-driven decision-making and operational reporting.
➤ Regulatory & DG Compliance — Deep expertise in Dangerous Goods (DG) documentation, export compliance, and regulatory adherence across international trade lanes.
➤ Key Account Management — Trusted partner for global brands, managing end-to-end service delivery, resolving escalations, and ensuring SLA compliance for high-value accounts.

Core Competencies:
Export Booking Operations | Container Shipping | Supply Chain Management | Customer Service Management | Key Account Management | DG Compliance | Process Automation | Power BI | Power Automate | Team Leadership | SOP Development | KPI Reporting | Stakeholder Management | Cross-Functional Collaboration

Education: MBA in Supply Chain Management — Iqra University

Recognition: 🏅 Power Platform Success Story Award (2022) | 🏅 TIP in Excellence Award (2023)

📩 Open to connecting with professionals in logistics, supply chain, operations, and customer excellence. Let's talk about how operational leadership drives business growth.