• Performed the full range of office support work as a professional, by providing database management, knowledge management, task management, major event, projects planning
• Provides assistance in the implementation of the teams work program, including some specialized support in task management, procurement, scheduling, information technology, correspondence drafting
• Identified and resolved diverse issues and problems in timely manner by interpreting of existing procedures and processes and independently determining the appropriate measure
• Exercised quality enhancement function for project and other documents by ensuring adherence to procedural guidelines
• Participated in developing project plans, time lines, using different tools
• Attended meetings to draft minutes and ensured timely clearance and distribution of the necessary documents. Provided updated information on resource status of project activities like procurement, disbursement, allocation of funds, audit, fund, and legal issues and drafted a variety of standard project-related correspondence
• Planned and monitored project budget for specific projects
• Participated in the field work as required to boost up the team moral as and when required
• Ensure that the staff mobilization is planned daily for the next working day keeping in view the call log and in accordance with the departments
• Ensure that the response time of the technical staff is in accordance with the SLAs or commitments made
• Investigate the technical issues related with the complaint, get the solution and submit the quote for approval to the customer on timely basis
• Follow up with the customers for the approvals and get the job done after approvals and timely delivery of the goods or services as a result of the approval
• Follow up with the customers for the payments to be received in lieu of the approvals
• Take up the technical issues with the concerned staff & customer and suggest the measures / remedial actions for the resolution
• Analyze the staff’s requirement in accordance with the complaints received
• Managed the vendors by proper verification of the goods supplied and services done alongwith the documentation required as per the company policies or customer’s requirement;
• Assured that the equipment, supplies or services provided by the vendors were duly received or provided in accordance with the customer’s requirement before proceeding with payment finalization;
• Prepare the project execution plan at the time of proposal including technical discussions / points, deployment of resources, job execution, labor required, material required, etc.
• Provide the complete technical guideline to the staff for the execution of the project including selection of the material, wiring route, diagrams, etc. in accordance with the project requirements.
• Prepare the project feasibilities, cost benefit analysis, generate RFQs, for the procurement of the material keeping in view the technical requirements of the projects.
• Deploy the resources for the project execution in accordance with the plan and monitor the performance on daily basis and evaluate the plan for redeployment of additional resources to meet the timeline
• Solve the projects issues related with the technical and operational activities highlighted during the execution in timely manner
• Plan the CAPEX & OPEX required for the projects
• Preparation of the financial reports on regular basis and submit to the management as and when required
• Ensure that the proper record is being maintained regarding the financial activities such as invoicing, treasury, Bank Recon in the ERP
• Ensure that the all accounting documentation is being prepared in accordance to the firms Policy and Rules
• Maintained financial documentations regarding the advances received from the clients and back to back payment made on receipt basis and keep upto date record of the project payments received and made and coordinate for the financial settlements and advances. Reported all of the relevant financial, budgetary or administrative issue regarding the projects.
• Provided technical support related to accounts, regulations and procedures in relation to all financial documentation such as Invoicing, good receipt notes, treasury, cash management functions to the finance field staff.
• Prepared the individual and consolidated Project financial accounts on periodic basis
• Monitored the overall verification, liquidation and clearance of advances for the projects and staff members on regular basis.
• Prepare a reconciliation on a monthly basis with all debtors and creditors accounts
• Monitor petty cash management to ensure that cash management and closing is performed as per company financial rules and regulation
• Serve as focal point for correct banking information management of vendors and company staff, and coordinate with bank on any general transaction issues
• Verify that all financial documents and vouchers are properly filed and a proper filing system is maintained.
• Guide and trained to new / junior staff in the firm regarding the company rules and procedures regarding different activities.
• Performed other related duties as required on timely basis.

• Ensuring identify new business opportunities and secure sales target
• Achieved weekly, fortnightly, Monthly and Quarterly targets, using a structured and professional approach to manage the company prospects
• Plan out the different marketing activities to ensure the sales targets are achieved
• Build relationship and analyze customer's requirements through fact finding and information gathering
• Prepare the Duty roaster for the staff in such a way that the maximum benefit is being achieved both by the company and by the staff
• Plan the availability of skilled and legal staff by coordinating with the Head Office and Other branches
• Ensured that the stock levels are adequate to meet the daily, biweekly or weekly requirements
• Take immediate steps to cater any urgency in case of extra ordinary routine observed during the normal course of business
• Resolved the issues related with the infrastructural requirements to avoid any loss to the business by planning the maintenance activities in off timings
• Ensure that the customer complaints are dealt in a professional manner
• Support other branches and head office in case of any urgency by supporting them with the man power or inventory sharing
• To resolve the dispute among the staff

• Ensuring identify new business opportunities and secure sales target
• Achieved weekly, fortnightly, Monthly and Quarterly targets, using a structured and professional approach to manage the company prospects
• Plan out the different marketing activities to ensure the sales targets are achieved
• Build relationship and analyze customer's requirements through fact finding and information gathering
• Prepare the Duty roaster for the staff in such a way that the maximum benefit is being achieved both by the company and by the staff
• Plan the availability of skilled and legal staff by coordinating with the Head Office and Other branches
• Ensured that the stock levels are adequate to meet the daily, biweekly or weekly requirements
• Take immediate steps to cater any urgency in case of extra ordinary routine observed during the normal course of business
• Resolved the issues related with the infrastructural requirements to avoid any loss to the business by planning the maintenance activities in off timings
• Ensure that the customer complaints are dealt in a professional manner
• Support other branches and head office in case of any urgency by supporting them with the man power or material submission
• To resolve the dispute among the staff

• Defined the SOPs & SORs to manage the projects & financial operation in accordance to the company policies and in accordance to meet the SLAs
• Developed and monitored the control over the procurement of supplies & consumables, spare parts & services etc. and ensured that the adequate approvals and compliances are made for the purchases.
• Developed SLAs between the departments (internal) to improve the efficiency of the departments.
• Plan out the OPEX & approve the Capex (if any) to effectively implement the project planning and target orientation
• Conduct the financial analysis on periodic basis for the OPEX and Capex in order to ascertain the KPIs after necessary compilation of data
• Identified the issues that are causing the variation in the budgets and making necessary steps to counter those issues.
• Prepared various financial reports and make a presentation to the BOD if required
• Acted as a facilitator to solve the different issues arose between the staff and resolve them in the best interest of all
• Negotiated with the vendors for the procurement of the material on best credit terms
• Ensured that the payments are made to the vendors on timely basis so that the inventory stock levels are not disturbed due to non-delivery by any vendor as a case of non-payment
• Ensured that the standards related with the inventory are calculated and maintained in accordance with the operational requirement
• Ensured proper inventory record is maintained and updated on real time basis and ensured the consumption of inventory is verified by the concerned personnel of the TP / NSN
• Ensured that the timely requisitions are made for the inventory and POs are issued for the purchase of inventory.
• Ensured that the stock levels are maintained in accordance with the SLAs requirement and to avoid any disturbance to the project’s financial targets
• Ensured supplier accounts are setup, updated and maintained properly and accurate supplier details provided therein,
• Ensured that the Reconciliation of supplier ledger to statements is prepared on timely basis.
• Ensured effective Credit Control is operated using different techniques
• Ensured customer accounts are setup, updated and maintained properly and accurate customer details provided therein,
• Ensured immediate and effective response is given to customer account queries
• Initiated and Assisted with the collection of payment for overdue invoices Accounts Payable
• Maintained the ledger of financial commitments and advances up to date and ensured settlement of advances in accordance with agreed contracts
• Defined and implemented the cash handling procedures and Minimized the cash handling by introducing the vendor registration system and other banking facilities
• Ensure that the funds are circulated and accounted for in an amicable way
• Defined various internal controls and procedures in accordance with the company policy and operational requirements.
• Suggested the clauses in the contracts and frame agreements with clients keeping in view the best aspect of the company interest in lieu of client's requirement
Telenor Maintenance Operations related with Power Infrastructure
From August 2008 Till June 2009

To Plan and manage the managed services for Telenor Pakistan for Central 1 (Gujranwala) and North Region having 3400 BTS Sites related with the Power Infrastructure
• Ensured the procedures for the proper planning of the FLM / SLM / TLM schedules and communicated the same to the concern on timely basis
• Lead the Ops meetings with TP / NSN and discuss the technical issues that are required to be addressed on timely manner. Take the responsibility for the resolution of the issues that needed to be addressed on the management end and Suggested TP / NSN to address the issues at their end to ensure smooth operations and obtain the desired KPIs
• Ensured the response time of the team is in accordance with the SLA and help the Network Ops to achieve the KPIs
• Planned out the OPEX & approve the Capex (if any) to effectively implement the project planning and target orientation
• Conduct the financial analysis on periodic basis to ascertain the KPIs
• Identified the issues that are directly affecting the budgets and making necessary steps to minimize the effect.
• Suggested TP / NSN Management well before in time to take preventive measures to avoid future challenges that will hurt the SLAs / KPIs considering the different factors in according to the different regional limitations
• Coordinated with the TP & NSN on timely basis and explore the business development options to generate extra revenue other than the SLA
• Lead the Operations in different problematic scenarios to ensure the smooth operations by taking necessary corrective measures and using of problem solving techniques
• Ensured proper inventory record is maintained and updated on real time basis and ensured the consumption of inventory is verified by the concerned personnel of the TP / NSN

• Keep a manual record of each & every financial information and submit the report to the management whenever required.
• Monitored the planning for the deploying of the Technical Team in the region and is updated on the ERP
• Suggested the implementation of various features of ERP to improve the performance the staff in each department.
• Prepare and submit the inventory requisitions to the Head Office
• Calculate and maintained the stock levels to avoid any emergency situation
• Issue the stocks to the different centers and collect the periodic consumption report
• Update the ERP on monthly basis with the consumption and the stock levels.
• Take the feedback from the Regions for the stock position for the critical items on regular basis and raise any particular demand if required
• Ensured that the information related with the approvals for the various jobs from Client is updated on ERP for better follow up and invoicing after completion
• Prepared and submitted budgets on monthly basis with the head office with the reasoning for the variations and getting approval for any special case
• Ensure effective Credit Control is operated using different techniques
• Ensure customer accounts are setup, updated and maintained properly and accurate customer details provided therein,
• Running the daily update process to import invoices / payments
• Ensure the customer cheques are deposits with the bank for clearing, cash allocation and processing of all customer payments
• Ensure immediate and effective response is given to customer account queries
• Initiate and Assist with the collection of payment for overdue invoices Accounts Payable
• Ensure supplier accounts are setup, updated and maintained properly and accurate supplier details provided therein,
• Entering approved invoices onto the system
• Scanning supplier invoices and maintaining an organised index
• Reconciling of supplier ledger to statements
• Raising cheque payments to suppliers
• To monitor the effective implementation of the Company policies and procedures in the region in close coordination with the Area Coordinators
• Attend meeting with the client on regular basis to review the performance of the technical teams and managers and submit the report to the Management for their concerned related issues
• Ensured that the financial information is updated on the ERP (oracle based)

Telenor Maintenance Operations related with Power Infrastructure
From July 2005 Till August 2008
To Plan and manage the managed services for Telenor Pakistan for Complete Central 1 and North Region started from 340 BTS Sites and ended at 4300 BTS Sites in total and provided the services

• Acted as a single point of contact when the information update is required by any of the TP / NSN
• Ensured the Teams and regional staff is added up well in time to avoid any affect on KPIs as the BTS sites were continuously adding up to the network and proper planning was required in this regards on regular basis without having a financial impact on project expenses
• Defined the SOPs & SORs to manage the Projects & financial operation in accordance to the company policies and requirements
• Ensured the proper planning of the FLM / SLM schedules and communicated the same to the concern on timely basis
• Ensured the response time of the team is in accordance with the SLA and help the Network Ops to achieve the KPIs
• Planned out the OPEX & suggest the Capex required to effectively implement the project planning
• Conduct the financial analysis on periodic basis of the OPEX in order to ascertain the project targets are obtained as per KPIs
• Identified the issues that are causing the variation in the budgets and making necessary steps to counter those issues.
• Prepared various financial reports and submit to the management as and when required
• Coordinated with and suggested TP / NSN Management for any preventive actions to avoid challenges that may cause the SLAs / KPIs considering the different factors in according to the different regional limitations
• Coordinated with the TP & NSN on timely basis and explore the business development options to generate extra revenue other than the SLA
• Lead the Operations team in different problematic scenarios to ensure the smooth operations by taking necessary corrective measures and problem solving techniques
• Acted as a facilitator to solve the different issues arose between the staff and resolve them in the best interest of all
• Negotiated with the vendors when required for the procurement of the material on best credit terms

Telenor Project Partial / Final Implementation Telecom PAT / FAT (2005 Till 2008)
(2005 Till 2008)

Deployment, Installation and commissioning of 400 DG Sets to NSN on Telenor BTS Sites in North Region from Adamjee alongiwth 400 DG Sets provided by Noviacom / Palmet on Telenor BTS Sites

• Coordinated with the client / concerned staff regarding the deployment schedule to ensure in time delivery of the DG set on BTS sites alongwith complete accessories to conduct proper installation and commissioning of the DG sets
• Coordinate with the client to resolve the issues highlighted during PAT / FAT and ensure they are resolved well in time
• Generate the invoices in accordance with the PO terms and maintained the complete track record of the dg sets deployment to ensure complete invoicing alongwith the settlement of GST related issues arose during the invoices
• Updated the management as and when required with the invoices and outstanding payments alongwith the upcoming payments or approved invoices
• Provided the management for the issues and reasons that are causing the delays in payments and suggested the actions where ever possible to speed up the payments

Ufone Preventive Maintenance
(August 2002 till July 2005)

• Planned and Coordinated with the ufone staff regarding the PM schedule to ensure smooth DG set operation on the BTS sites
• Coordinate with the client to resolve the issues highlighted during PM and ensure they are resolved well in time after necessary approval
• Generate the invoices in accordance with the PO terms and maintained the complete track record of the invoices
• Provided the Head office as a single point of contact regarding the invoices that are submitted from the central and South region and Updated the management as and when required with the invoices and outstanding payments alongwith the upcoming payments or approved invoices
• Provided the management for the issues and reasons that are causing the delays in payments and suggested the actions where ever possible to speed up the payments
Mobilink Preventive Maintenance Contract
(September 2002 till July 2005)
• Planned and Coordinated with the Mobilink staff regarding the PM / CM schedule to ensure smooth DG set operation on the BTS sites
• Coordinate with the client to resolve the issues highlighted during PM / CM and ensure they are resolved well in time after necessary approval
• Generate the invoices in accordance with the PO terms and maintained the complete track record of the invoices
• Provided the Head office as a single point of contact regarding the invoices that are submitted from the central region and Updated the management as and when required with the invoices and outstanding payments alongwith the upcoming payments or approved invoices
• Provided the management for the issues and reasons that are causing the delays in payments and suggested the actions where ever possible to speed up the payments

• Kept record of bank accounts updated
• Maintained the inventory records up to date
• Maintained and Updated the accounting records and ledger and submit the information to the management whenever required
• Prepared and submitted the invoices to the customers and followed up the payments
• Prepare the Bank Reconciliation Statement
• Handled the Bank related issues independently
• Provided the necessary information to the Consultant and conducted the necessary procedures for the incorporation of the company (firm to Company)
• Maintained the petty cash and cash account up to date on daily basis