An articulate and conscientious individual, who possesses a passion for building relationships with others, pursuing challenges, finding solutions to problems and exceeding expectations. Able to meet deadlines, stay organised and keep on track whilst balancing hectic schedules. Excellent communication skills, developed an understanding to establish a rapport with team members as well as customers. Well-practiced in, time management and people management skills and possess experience in conflict resolution. Fully aware of the needs of a contemporary and diverse / multicultural society. Accepting to step outside comfort zones and welcome new challenges.
| Last Resume Update | May 9, 2019 |
| Address | Lahore, Pakistan |
| [email protected] | |
| Phone Number | 00923099939911 |
| Website | https://www.linkedin.com/in/wajhikhawaja |
Experience
Assistant Operations Manager
Lead, inspire, and mentor a team of 35 officers and associates along with 2 team leads within the cluster of 15 sites in the North London region.
Responsible for shift planning and liaising with other officers to ensure a smooth flow of operations and delivery on the targeted key performance indicators .
Designed, trained, and implemented a reporting system to improve records and facilitate tracking of required man power.
Shown ability to generate results through thoughtful process change and thoroughly leading people to deliver sustained results.
Branch Supervisor
Working as a supervisor to ensure department’s operations and achieve KPIs/Tasks.
Designed and documented production standard by working with operations.
Redefined processes to improve productivity and associate experience.
Operations Manager
Responsible for developing positive B2B connections.
Ensuring order placement and deliveries.
Maintaining books of accounts.
Negotiating with retailers for distribution of products.
Private Tutor
Private tutor for High school and College students.
Major Subjects: Physics, Maths, Chemistry, Economics, Financial Accounting
Branch Manager
Managing sales targets and ensuring customer satisfaction.
Floor Manager
Inbound and Outbound call centre providing customer service and support along with marketing of newly launched mobile plans and products by Bell under its Solo division.
Education
MSc International Business Management
Notable Modules:
Strategic Business Analysis and Decision making.
International Business strategy, Marketing Research and planning.
Managing Across Cultures, Managing Change in Organisations.
Dissertation topic: "Impact of Diversity and International workforce on willingness to work in the UK".
CMI Level 5 Certificate in Leadership and Management
Member since 2017
Notable modules:
Personal development as a manager and leader.
Conducting a management project.
BA(Hons.) Business Studies
Key skills gained:
Gained a sound understanding of the basic concepts theories and techniques of business management and their application in real business.
Understanding of business-related problems, and the ability to generate and implement appropriate solutions.
Evaluating evidence, arguments and assumptions, reaching sound judgements and communicating effectively in complex business settings.
Understating of employment related laws, company law and corporate governance.
Working under crucial deadlines to produce best possible outcome of a task.
BCOM(IT)
Advanced financial accounting.
Cost and management accounting.
Sales and income taxation.
Banking and finance.
Economics.
FSc(Intermediate) Pre-Engineering
Advance Mathematics.
Physics.
Chemistry.