Customers establish relationships with company workers they communicate with daily. This happens naturally over time and so, when a client is passed off to a new worker for any reason, it can be really stressful for the clients. Not everyone loves and enjoys change and this new relationship can break one of the most significant links the client had with a company. It has to be handled gently, which is why you might be inquired interview queries that show you have an understanding of the significance of this bond.

Behavioral Interview Query: Tell me about a period you have adopted a client from one of your co-workers. What measures did you take to develop a relationship with them? What did you do to gain their trust?

Fascinatingly, the most significant part of this answer is simply having an answer. Lots of candidates will normally shrug, laugh, and might be saying something weird such as “I crack jokes with them sometimes.” Others will fall into the trap of discussing about a client they liked, not essentially one that they had to manage delicately due to a great relationship with the initial worker.

Also, it is better to discuss about clients that had great relationships with the previous worker instead of those passed off to you because the client was upset. That will assist you to ignore accidentally saying anything negative about another staff people.

Sample Answer

“Well, long before I called the client, I first made certain that I had read every note about them. I know that no client needs to have to recap their background with the company, and we have all of that information on hand so it assists to be ready and prove the customer that they are not reinventing the wheel just because a new individual has taken over the account.

Then I like to speak to the client like we are polite friends. I inquire them about their day, and then assist them with a project, then close with something about the climate, or about their policies for the weekend. When a client has established a good rapport with a worker, chances are they have established a personal link as well, so adding in my own personal link makes the procedure easier.

Additionally, I simply attempt to make certain that I am as knowledgeable a possible, because above all else I know the client is searching for a worker that is an expert, and as good at their job as the earlier staff member they worked with. If I can excel while assisting them with their requirements, I know that trust will establish.”