If you have ever worked in customer service, you have to deal with an unhappy customer. Many of them are very irritating. But there is a reality to customer service – if the customer is dissatisfied, there is something you could have implemented or done better, and that is why it is the duty of company to try to ensure every customer is satisfied as possible at all times.

Query for behavioral Interview: Can you provide me a particular example of a period when you were capable to change a dissatisfied, unhappy customer into a happy customer?

With any query about you skills to give outstanding customer service, you should do your best to ignore any stories that have you as the enemy. In other words, if you are the one that frustrated the customer, try to get out of it unless you take complete ownership of the issue. If it is such an excellent story that you have to discuss it, but you are the one that upset the customer, then make certain you speak about the steps you took since to ensure nothing like that happens in future.

Also, really make certain that the story you tell depicts some kind of quality, either it is your ability to go above or beyond. Find out the issue happening with the customers, or demonstrate your ability to be personable. Some kind of skills that makes you distinctive from generic customer service should be presented.

Any greatly satisfied customer will become a regular or loyal customer, bringing persons to your business in future. You have the duty to prove that you can give outstanding customer satisfaction at all the times.