Consumers establish relationships with the employees they interact on regular basis. This occurs naturally over time and so, when a consumer is passed off to the new member or employee for any cause, it can be very frustrating for the consumer. Not everyone admires change and this very new relation can effect or break one of the most significant connections the consumer had with the proposed company. It has to be handled sensitively, which is why you may be inquired interview queries that prove you the ability to understand the significance of this relationship.

The query for behavioral interview: Tell me about that period when you have adopted the consumer from one of your workmates. What measures did you implement to build a bond with them? What did you do to achieve their confidence and trust?

Fascinatingly, the most significant section of this answer is generally having an answer. Many applicants will usually smile, laugh or shrug and might be say something embarrassing like “I make them feel comfortable by having jokes with them sometimes”. Others will drop into the trap of speaking about a consumer they admired, not essentially one that had to control delicately because of good bonding with the prior employee.

Also it is much better to discuss about the consumers that had good bonding with the previous employee instead of those who passed off to you because the consumer was stressed and sad. That will assist you neglect accidentally talking anything evil or negative about any other colleagues. The foremost thing is to help the consumers in any problematic situation and make them feel comfortable by discussing about routine works, weekend plans, weather or anything else that might prove fruitful in developing a trust factor and good rapport.