Customer Service Representative - Karachi

Taj Gasoline is one of Pakistan’s fastest-growing Oil Marketing Companies, expanding its modern network of retail fuel stations nationwide. Join a dynamic energy brand where you can learn, grow, and contribute to delivering exceptional customer experiences across Pakistan.

• Qualification: Bachelor’s / B. Com
• Experience : 2–3 years (OMC, BPO, or restaurant industry background preferred)

Job Role Includes:

• Monitor and manage CCTV services for COCO and dealer-operated stations to ensure SOP compliance.
• Handle daily calls from customers and internal teams, logging and tracking complaints.
• Follow up on all complaints via email and maintain daily communication updates.
• Prepare and share daily internal and external reports.
• Manage food-related orders received via phone and ensure timely coordination.