We're Hiring: Customer Support Associate YAP Pakistan

Location: Lahore, Pakistan

Job Type: Full-time | Onsite | Shift: Rotational (Morning, Evening, Night)

YAP Pakistan is looking for a proactive and customer-focused individual to join our growing team! If you have strong communication skills, proficiency in Microsoft Word & Excel, and a passion for helping others — this role is for you.

What You'll Do:

• Respond to customer inquiries via phone, email, and chat
• Resolve issues with empathy and accuracy
• Document interactions and feedback
• Collaborate with internal teams to solve complex problems
• Stay updated on YAP’s products and services
• Work rotational shifts to ensure 24/7 support

What We’re Looking For:

• Bachelor’s degree or equivalent
• Fluent in English and Urdu
• Skilled in MS Office Suite
• Strong multitasking and problem-solving abilities
• Willing to work weekends and holidays

Bonus Points If You Have:

• Experience in customer support or call centers
• Familiarity with CRM systems

A positive attitude and a passion for service

Apply Now:

Send your CV with the subject line: Customer Support Associate – YAP Pakistan

Join us and be part of a fintech company that’s redefining digital finance in Pakistan!