Ismail Industries Limited is seeking a proactive and detail-oriented Deputy Manager - MIS to support secondary sales systems, ensure data integrity, and drive efficient system operations through effective stakeholder coordination and technology enablement.

Key Responsibilities:
- Manage master data for customers, distributors, products, pricing, schemes, and routes while ensuring data accuracy, consistency, and compliance with business policies.
- Provide functional support for secondary sales applications by troubleshooting system issues, coordinating with vendors, and ensuring smooth system availability or business users.
- Maintain Change Requests Documents (CRD) according to business requirements, coordinating development and testing activities, and deployment of change requests.
- Plan and execute UAT, prepare test scenarios and validation reports, and facilitate business sign-offs prior to production deployment.
- Coordinate with vendors and internal stakeholders to resolve system issues, monitor SLAs, and maintain issue logs, root cause analyses, and closure documentation.
- Conduct end-user training sessions, develop user manuals and SOPs, and provide ongoing support to enhance user adoption and system effectiveness.
- Support BI reporting and dashboards by ensuring data accuracy, validating reports, and maintaining the timely availability of MIS for management.

Qualifications & Skills:
- Bachelor's degree in IT, Computer Science, Business Administration, or a related field.
- 2-3 years of relevant experience in secondary sales systems, Management Information Systems (MIS), or a similar role.
- Hands-on experience in secondary sales software support, master data management, User Acceptance Testing (UAT), vendor coordination, and user training.
- Strong analytical, documentation, communication, and stakeholder management skills.
- FMCG or distribution industry experience is preferred; experience with Salesflo application is an advantage
- Sound understanding of Business Intelligence (Bl) reporting, data analysis, and project planning and execution.