HIRING | Practice Support Assistant – Outbound Calls

Location: Main Shahrah-e-Faisal, Karachi
Shift: 6:00 PM – 3:00 AM (PKT)
Working Days: Monday to Friday
Job Type: Full-Time | Onsite

Are you confident in spoken English and experienced in handling US-based customers? Join our team and build your career in the healthcare support industry!

Key Responsibilities
Make outbound calls to patients using assigned datasets.
Route and transfer calls to the relevant departments.
Assist patients with queries and appointment-related support.
Schedule and confirm follow-up appointments.
Identify relevant upselling opportunities through patient interactions.
Maintain accurate call logs and patient records.
Ensure professional communication and compliance with required standards.

Requirements
Experience in US-based customer service or BPO processes.
Prior experience with outbound calls for US customers.
Healthcare BPO experience will be a strong advantage.
Excellent spoken English with a neutral or US-friendly accent.
Strong communication, patient-handling, and call etiquette skills.
Ability to work according to US time zones.
Basic knowledge of CRM systems, calling tools, email, and data entry.

Perks & Benefits
OPD & IPD health coverage for employees, dependents, and parents
Life insurance coverage for employees
Fuel card for male employees
Free pick-up and drop-off for female employees
In-house gym facility
Paid leaves and US holidays
Employee referral bonus