Make, maintain and analysis on the daily sales report
Follow up and forecasting of sales
Sales Team target settings and allocation.
Develop KPI of sales team.
Managing and implementing reports such as sales report, activations report & Issuance Reports
To Manage and maintain overall Sales Report and Analysis to all Franchises
Mapping of all new Mini-load numbers
Resolve the customer and Retailer related issues forward by Sales Team.
Responsible Commission related issues of Franchise.
Responsible of franchisee’s Commission disbursement.
Maintain the report of daily in hand Mini load balance.
Conduct the Surprise Audit at every franchise and market to maintain the stock average stock in hand.
Support to Alternate channel
Make QGA and KHI report for sales team.
Looking after whole Bio metric channel of region.
Reporting and analysis of Bio metric active outlets and activations.
Make Low balance retailers, franchise and RSO level float report.
Make retailer analysis report.
Make Loading vs secondary report, secondary sales target vs achievement, postpaid, Golden number report.

Meet all Targets/KPI’s set by the department
• Assist, Monitor & ensure that all CSC targets (Sales, Service, KPI’s & Profitability) are achieved
• Ensure the smooth / effective customer handling by Customer Services Staff
• Floor Management (Smooth Customer Flow)
Maintain High Customer Satisfaction Level
• Responsible for achieving high customer satisfaction through high quality service delivery
• Take accurate measures against feedback from customer service
• Customer Experience Management
• Ensure complaints are handled within the given time frame (All complaints logged with focus on FCR)

Employee Satisfaction Level
• To ensure proper administration and discipline in Customer Service Centre
• Responsible for high motivational level of the staff within the subunit
• Conduct regular meeting with team to discuss operational issues provide performance feedback
• Daily huddles to keep CSC updated with changes
Updated with Customer Service Policies & Procedures.
• Complete understanding of Customer Services SOPs
• Code of conduct and a strict adherence
• Ensure that staff is following & implementing SOPs to execute customer requests
• Focus on First Contact Resolution (FCR), Complaint Management (Every complaint to be logged in system)
• Documentation and end to end process completion (Correct & complete customer documentation as per SOP)
Management Floor Activities.
• Ensure full technical & system support to staff to increase work efficiency and resolve queries within given time to maintain the customer service level up to company standard
• Effective customer queue management
• Review/asses daily operations and give feedback for improvement CSC Manager

• Dealing directly with customers regarding their relevant quires, complaints and request for information on products and services
• Providing customer satisfaction by finding appropriate solution to their problems
• Communicating and coordinating with internal department
• Attracting potential customers by answering product and service questions; suggesting information about other products and services
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Preparing product or service reports by collecting and analyzing customer information
• Contributing to team effort by accomplishing related results as needed
• Providing first contact resolution

• Generate leads
• Responsible to maintain a good relationship between Company & its customers
• Logging information on Responsible to provide after sale service
• Responsible to communicate and liaise verbally and in writing between customers/ staff members and interpret and respond clearly and effectively to spoken requests over the phone or in person

• Managing a sales team of three to seven members
• Keeping a track on each member of my sales team
• Preparation of sales targets of each month
• Responsible for providing huge amount of data on the daily basis to other departments
• Pursue personal development skills and knowledge for the effective performance of the role

Marketing Research Project (B.B.A)
• Conducted Market Research on influence of
• Brand names, packaging, product, price and
• Media on consumer purchase preference in Lahore

Corporate Finance

• Analysis on the Investment banks of Pakistan like their functioning, regulations and financial
• investments and also formulated a detailed
• Strategy for the investment banks.

Consumer Behavior Project

• Conducted Market Research for consumer behavior regarding formal suits. The aim was to analyze the lifestyle, self-concept, internal and external factors affecting consumer’s decision making.