15 Years’ Experienced IT Professional, Talented and accomplished business technology leader with management in Systems Design and Development, Infrastructure Implementation and Support Services. Strategically and cost effectively utilize technology in alignment with performance goals & financial objectives, implementing best practice methodologies and continuous improvement programs. History of leading highly successful mid-level and enterprise-wide implementations, Expertise in Information Communication Technology, Business Intelligence Development, and Project Management.
| Last Resume Update | October 24, 2015 |
| Address | Lahore, Pakistan |
| [email protected] | |
| Phone Number | 92-321-8409153 |
Experience
IT Consultanat
• Support LAN/WAN Wireless, Cisco Routers,800,1800,2600,2800, Cisco Switches,2900,3500, D-Link Switches, Wireless Access Points, D-Link, Trendnet, Tplink, Linksys, U.S Robotics, Cisco Airnet, Firewalls, DSL Modems, Windows XP, Windows 7/Server 2000,2003,2008, VPN, Terminal Server, Proxy Server, ISA Server, File Server, AD, DNS, Microsoft Exchange Server.
• IT Infrastructure Planning & Development, Installation & Configuration of software/hardware implementation, training, testing, End-User Support, Design Layout Structured Cables Server/Workstation/Notebook Hardware HP, Compaq, Dell, IBM.
• Supervise CRM software’s supplies, Projects, Network Design, Development, documentation, testing and Roll out.
• To manage the performance of services to clients as agreed in the contract and ensure that the service levels are achieved to build services relationship with clients.
• To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
Manager IT
• Planning, developing and implementing the MIS budget, obtaining competitive prices from suppliers where appropriate, to ensure cost effectiveness.
• Working with senior management to propose, agree and deliver IT service to defined SLA. Evaluating user needs system functionality and ensuring MIS facilities meet these needs.
• Managing all C-Track base station troubleshooting/upgrades customer sites in Region.
• Prepares reports for workshops, seminars, conferences, meetings and trainings attended pertinent to the efficient dispatch of duties; overnight travel occasionally required.
• Responsible Maintenance, Network Support Radio, DSL, Fiber Optic Connectivity, Upgrade of all computing Hardware/Network PCs, Servers, Printers, Scanner, Kiosk, FAX, Photocopier, PABX, UPS at Central/North offices.
• Handle/Arrangements of Web/IP based ( PolyCom) Audio & Video Conference.
• VOIP Setup/Maintenance, PABX,UAN number (Call logging software handling region offices)
• Managing the IT department; staff appraisals, disciplining, pay reviews, career development.
• Managing project - Design, Development, documentation, testing and Roll out.
• Liaising with the Vendor for installation/completion of project, leading a team of engineers.
Education
MBA
Master in Business Administration (Management)
MCS
Master in Computer Sciences,