Munazza Faisal

Professional Resume

Date of Birth 05 - April - 1989 Age: 30 Years

 

Address: Arooba Corner Samanabad

Block-17, F.B.Area Karachi

Contact: (92-342) 8584292

Email(s): [email protected]

 

 

 

Objective:

 

 

Achievement of challenging position in public dealing in administrative level and

Work in professional environment and proving myself a Result Oriented individual.

 

Work Experience (Five years and Nine Months)

 

 

• Organization : SBT Japan

Organization Type : Cars Exporter & Service Provider

Designation : Front Desk Receptionist

Tenure : August 2015 – Feb 2017

Location : Karachi, Shahra-e-Faisal

 

 

 

Brief Job Description:

 

• Answer phones and operate a switchboard.

• Route calls to specific people.

• Answer inquiries about company.

• Greet visitors warmly and make sure they are comfortable.

• Call persons waiting for visitor and book them a room to meet in.

• Schedule meetings and conference rooms.

• Give visitors badges and direct them to where they can sign in.

• Issue parking passes.

• Send email and faxes.

• Collect and distribute parcels and other mail.

• Perform basic bookkeeping, filing, and clerical duties.

• Prepare travel vouchers.

• Take and relay messages.

• Update appointment calendars.

• Schedule follow-up appointments.

 

 

 

 

 

 

 Organization : Tectutive

Organization Type : Software House

Designation : Front Desk Officer

Tenure : July 2014-Jan 2015

Location : Karachi, Clifton

 

Brief Job Description:

 

• Attend Calls.

• Stock Management.

• Set Appointments.

• Welcome Guests and Clients.

• Schedule Interviews.

 

 

 Organization : Zheel Sciences Institute

Organization Type : Call Center

Designation : Call Center Agent (INBOUND)

Tenure : Dec 2013– June 2014

Location : Karachi, Clifton Center

 

Brief Job Description:

 

• Attend calls of Patients and Students for Seminar.

• Solve Their Queries.

• Make Follow-up calls.

 

 

 Organization : Manar Al Batin International School

Organization Type : Education

Designation : Teacher

Tenure : January 2013 – May2013

Location : Hafr Al Batin, Saudi Arabia

 

Brief Job Description:

• Teaching mathematics to primary classes.

 

 

 

 

 Organization : Pakistani International School

Organization Type : Education

Designation : Administrator

Tenure : April 2012 – December 2012

Location : Al Khobar, Saudi Arabia

 

Brief Job Description:

 

• Appoint teachers according to their skills.

• Manage the staff.

• Handle parent’s problems and solve them in respective manner.

• Make schedule.

• Event Managements.

• Recheck results reports and finalize results under the supervision.

• Solve teacher’s issues.

• Give instruction to teachers about daily work and remind them about events.

• Divide syllabus into three parts for teachers.

• Maintain attendance register of all teachers.

 

 

 

 Organization : Mobilink GSM (Al Javed Communication Franchise)

Organization Type : Telecommunication

Designation : Customer Service Representative

Tenure : January 2010 – March 2012

Location : Karachi, Pakistan

Area of Experience : Customer Services and Call Center

Reporting to : Supervisor and Branch Manager

Span of Control : Three Staff

Brief Job Description

 

• Handle customer inquiries, complaints.

• Locate resources for problem resolution and design best option solutions.

• Handled incoming calls from customers and responding to inquiries, resolving problems and correcting their Sims errors.

• Calm angry customer /callers, repair their trust. Handle customer inquiries, complaints.

• Managed a high-volume workload within a deadline-driven environment.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

• Coordinate with regional teams.

• Interface daily with internal partners in accounting, field services, operations and consumer affairs

• Maintain and up-grade in-house developed systems

• Carry out regular analysis & reporting.

• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

• Resolve financial queries of the Customers and queries

• Handle all new sales transaction in Financial System

 

 

Professional Certification & Academic Education (most recent on the top)

 

B.COM University of Sindh Advance Accounting/Economics 2010

 

HSC Sindh Board Computer/Math 2008

 

SSC Sindh Board Comp/Math/Phy/Che 2006

 

 

Computer Skills and Other Abilities

Customer Service Excellent Currently used/2 years

Call Center Service Operations Excellent Currently used/2 years

Dispute Resolution Excellent Currently used/2 years

Data Entry Excellent Currently used/2 years

eFICS (Mobilink’s official Finance software) Excellent Currently used/2 years

iCRM (Mobilink’s official software) Excellent Currently used/2 years

Internet and Surfing Excellent Currently Using

MS-Office 2003 & 2007 Intermediate Currently Using

PEACHTREE / QUICK BOOK / TALLY ACCOUNTING SOFTWARE Excellent Currently using

 

 

 

 

 

 

Personal Information

 

Husband’s Name : Muhammad Faisal Khan

Nationality : Pakistani

Marital Status : Married

CNIC : 42101- 7010747-6

Religion : Islam

Languag

Munazza Faisal

Professional Resume

Date of Birth 05 - April - 1989 Age: 30 Years

 

Address: Arooba Corner Samanabad

Block-17, F.B.Area Karachi

Contact: (92-342) 8584292

Email(s): [email protected]

 

 

 

Objective:

 

 

Achievement of challenging position in public dealing in administrative level and

Work in professional environment and proving myself a Result Oriented individual.

 

Work Experience (Five years and Nine Months)

 

 

• Organization : SBT Japan

Organization Type : Cars Exporter & Service Provider

Designation : Front Desk Receptionist

Tenure : August 2015 – Feb 2017

Location : Karachi, Shahra-e-Faisal

 

 

 

Brief Job Description:

 

• Answer phones and operate a switchboard.

• Route calls to specific people.

• Answer inquiries about company.

• Greet visitors warmly and make sure they are comfortable.

• Call persons waiting for visitor and book them a room to meet in.

• Schedule meetings and conference rooms.

• Give visitors badges and direct them to where they can sign in.

• Issue parking passes.

• Send email and faxes.

• Collect and distribute parcels and other mail.

• Perform basic bookkeeping, filing, and clerical duties.

• Prepare travel vouchers.

• Take and relay messages.

• Update appointment calendars.

• Schedule follow-up appointments.

 

 

 

 

 

 

 Organization : Tectutive

Organization Type : Software House

Designation : Front Desk Officer

Tenure : July 2014-Jan 2015

Location : Karachi, Clifton

 

Brief Job Description:

 

• Attend Calls.

• Stock Management.

• Set Appointments.

• Welcome Guests and Clients.

• Schedule Interviews.

 

 

 Organization : Zheel Sciences Institute

Organization Type : Call Center

Designation : Call Center Agent (INBOUND)

Tenure : Dec 2013– June 2014

Location : Karachi, Clifton Center

 

Brief Job Description:

 

• Attend calls of Patients and Students for Seminar.

• Solve Their Queries.

• Make Follow-up calls.

 

 

 Organization : Manar Al Batin International School

Organization Type : Education

Designation : Teacher

Tenure : January 2013 – May2013

Location : Hafr Al Batin, Saudi Arabia

 

Brief Job Description:

• Teaching mathematics to primary classes.

 

 

 

 

 Organization : Pakistani International School

Organization Type : Education

Designation : Administrator

Tenure : April 2012 – December 2012

Location : Al Khobar, Saudi Arabia

 

Brief Job Description:

 

• Appoint teachers according to their skills.

• Manage the staff.

• Handle parent’s problems and solve them in respective manner.

• Make schedule.

• Event Managements.

• Recheck results reports and finalize results under the supervision.

• Solve teacher’s issues.

• Give instruction to teachers about daily work and remind them about events.

• Divide syllabus into three parts for teachers.

• Maintain attendance register of all teachers.

 

 

 

 Organization : Mobilink GSM (Al Javed Communication Franchise)

Organization Type : Telecommunication

Designation : Customer Service Representative

Tenure : January 2010 – March 2012

Location : Karachi, Pakistan

Area of Experience : Customer Services and Call Center

Reporting to : Supervisor and Branch Manager

Span of Control : Three Staff

Brief Job Description

 

• Handle customer inquiries, complaints.

• Locate resources for problem resolution and design best option solutions.

• Handled incoming calls from customers and responding to inquiries, resolving problems and correcting their Sims errors.

• Calm angry customer /callers, repair their trust. Handle customer inquiries, complaints.

• Managed a high-volume workload within a deadline-driven environment.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

• Coordinate with regional teams.

• Interface daily with internal partners in accounting, field services, operations and consumer affairs

• Maintain and up-grade in-house developed systems

• Carry out regular analysis & reporting.

• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

• Resolve financial queries of the Customers and queries

• Handle all new sales transaction in Financial System

 

 

Professional Certification & Academic Education (most recent on the top)

 

B.COM University of Sindh Advance Accounting/Economics 2010

 

HSC Sindh Board Computer/Math 2008

 

SSC Sindh Board Comp/Math/Phy/Che 2006

 

 

Computer Skills and Other Abilities

Customer Service Excellent Currently used/2 years

Call Center Service Operations Excellent Currently used/2 years

Dispute Resolution Excellent Currently used/2 years

Data Entry Excellent Currently used/2 years

eFICS (Mobilink’s official Finance software) Excellent Currently used/2 years

iCRM (Mobilink’s official software) Excellent Currently used/2 years

Internet and Surfing Excellent Currently Using

MS-Office 2003 & 2007 Intermediate Currently Using

PEACHTREE / QUICK BOOK / TALLY ACCOUNTING SOFTWARE Excellent Currently using

 

 

 

 

 

 

Personal Information

 

Husband’s Name : Muhammad Faisal Khan

Nationality : Pakistani

Marital Status : Married

CNIC : 42101- 7010747-6

Religion : Islam

Language : English/Urdu

e : English/Urdu