SYED SHAHZAD ANWAR (CPHR)

Assistant Manager – HR Service Delivery

📞 +92 335 3368493
📧 shahzadkhi2003@gmail.com

🦫 CNIC No.: 42101-5804617-3
📅 Date of Birth: 4th July, 1977

📍House No. R-111, Gulshan-e-Iqbal Block   13/D-1, Karachi, Pakistan.  

PROFESSIONAL SUMMARY

Results-driven HR professional with 20+ years of progressive experience across Pakistan and the UAE in HR Operations, Payroll Management, Compensation & Benefits, Total Rewards, Statutory Compliance, and HR Service Delivery. within BPO and multi-client environments. Demonstrated expertise in managing large headcount payrolls, ensuring compliance with FBR, EOBI, ESSI, Provident Fund, and Education SESS, and supporting internal and external audits.

Extensive experience working on client deputation assignments with leading organizations, delivering end-to-end HR operational support while maintaining strong coordination with HRBPs, finance teams, and senior management. Proven ability to lead payroll teams, streamline processes, implement policy improvements, and deliver accurate, timely results under strict deadlines. Recognized for reliability, attention to detail, and the ability to manage complex HR operations with professionalism and integrity.

CORE COMPETENCIES

·       HR Operations & Service Delivery ·       Payroll Management (Large Headcount) ·       Compensation & Benefits ·       Statutory Compliance (FBR, EOBI, ESSI, PF) ·       HRIS & ERP Systems ·       Employee Lifecycle Management ·       Performance Management & Appraisals ·       Audit Support & Reporting ·       Team Leadership & Coordination

  ·       Problem-Solving & Result-Oriented

 

 

 

MAJOR CLIENT DEPUTATION EXPERIENCE

HUBCO – The Hub Power Company Limited
September 2024 - Present

Deputed as HR Service Delivery lead, managing payroll operations and statutory compliance.

Handling compensation, benefits, tax reconciliation, Payroll reconciliation. Ensuring accurate and timely implementation of merit increases, bonuses, and performance-linked incentives following appraisal finalization. Providing analytical support for compensation benchmarking, job evaluations, and pay band alignment to maintain market competitiveness and organizational consistency. Supporting internal and external audits by preparing and providing documentation related to payroll budgets, rewards disbursements, and appraisal-linked compensation adjustments.

 

 

Jaffer Brother (Private) Limited
October 2022 – June 2024

Managed end-to-end HR operations, payroll processing, and compliance. - Coordinated closely with HRBP and senior management on compensation and benefits matters. Managing Total Rewards administration, encompassing compensation structures, allowances, statutory benefits, bonuses, and incentive pay-outs in compliance with company policies and regulatory requirements. Coordinating closely with Finance and senior management on salary revisions, incentive planning, and reward allocations to ensure cost efficiency, internal equity, and budgetary control. Playing a key role in the performance appraisal cycle, including system initiation, appraisal coordination, validation of ratings, and effective linkage of performance outcomes with compensation and rewards.

 Marie Stopes Society
August 2017 – September 2022

Provided comprehensive HR and payroll support for a large and diverse workforce, ensuring seamless operations and strict compliance with organizational policies and statutory requirements. Managed end-to-end payroll processing, attendance tracking, and leave management, guaranteeing accuracy and timely disbursement. Actively contributed to HR financial planning by preparing payroll forecasts, benefits costing, and variance analysis, ensuring alignment with approved annual HR budgets. Supported recruitment, onboarding, and employee lifecycle management while maintaining accurate HR records and reports. Collaborated with department heads to optimize workforce planning, manpower allocation, and cost efficiency, ensuring smooth HR operations and enhanced employee satisfaction.

PROFESSIONAL EXPERIENCE

Decibel BPO (Pvt.) Ltd. – Karachi, Pakistan

Assistant Manager – HR Service Delivery
July 2022 – Present

• Lead daily HR operations including induction, employee relations, exits, and final settlements.
• Manage monthly payroll processing with strict timelines and accuracy.
• Supervise payroll team and coordinate with HRBPs for documentation.
• Compute income tax, PF, EOBI, ESSI, and Education SESS.
• Prepare and submit PSID, CPR, and statutory vouchers.
• Ensure timely salary disbursement through banking channels.
• Prepare quarterly and annual WHT reconciliation for FBR.
• Support internal and external audits with complete documentation.
• Manage performance appraisal cycles and job evaluations.

 

HRSG BPO (Pvt.) Ltd. – Karachi, Pakistan

Senior Specialist – HR Service Delivery
August 2017 – June 2022

• Maintained and regularly updated employee master data in the HRIS, ensuring accuracy, completeness, and consistency across payroll, attendance, and statutory records while supporting reporting and audits.
• Managed attendance, leave, and absence management processes, ensuring accurate recordkeeping, policy adherence, and timely coordination with payroll.
• Managed shift rotations, overtime, and employee expense processes, ensuring policy compliance, accurate calculations, and timely payroll reimbursement.
• Managed end-to-end monthly payroll execution and salary disbursement, ensuring timely publication of pay-slips.
• Ensured statutory compliance through accurate and timely processing of full and final settlements, including provident fund payments.
• Successfully executed and maintained EOBI, ESSI, and income tax compliance for the organization, minimizing compliance risks through timely filings, reconciliations, and regulatory coordination.
• Acted as a key liaison with HRBPs while managing payroll execution teams to ensure smooth payroll operations and issue resolution.

 

Brands Star General Trading – Dubai, UAE

Commercial Manager
October 2015 – June 2017

• Managed hiring, statutory benefits, and employee administration.
• Oversaw accounts payable, receivable, and cash flow.
• Coordinated with government institutions on HR matters.

Ebawa Group of Companies – Dubai, UAE

Assistant Manager – HR & Admin
April 2014 – September 2015

• Managed recruitment including job analysis, vacancy advertising, conducting interview.
• Visa processing, and government liaison.
• Handled payroll and ensuring timely disbursement.
• Maintaining administrative operations.

Projects and Assignments:

• Trade Mark Registration (National and International).
• Registration of new company.
• Prepare and settle down the business agreements.
• Installation of PABX system
• Introduce new attendance system and Bio-Matric System
• Managing vehicle Financing process.

HRSG Outsourcing (Pvt.) Ltd. – Karachi, Pakistan

Senior HR Specialist / Segment Lead (Comp & Ben)
June 2008 – October 2013

• Managed recruitment process including ad posting, interview and selection.
• Managed compensation & benefits and payroll operations.

·       Assisted in employee appraisal process and Total Rewards.

• Ensured compliance and timely salary disbursement.
• Prepared payroll and bank reconciliation.

·       Processed Full & Final Settlement within the given timeline.

• Supported audits, and policy implementation.

 

National Logistic Cell (NLC) – Karachi, Pakistan

Accountant
June 2006 – May 2008

• Processed AP/AR on Oracle 11i.
• Prepared cash flow, reconciliations, and audit support.
• Monitored Creditor and Debtor aging.
• Supported for annual budgeting.

Maxim Group of Companies – Pakistan

Senior Accounts Executive
June 2003 – May 2006

• Handled accounts payable and accounts receivable on DacEasy.
• Responsible for preparation of staff payroll.
• Managed reconciliations and budgeting support.
• Prepared monthly payroll for some designated BU.

EDUCATION

• MBA (Finance) – MAJU, Karachi (2008)
• Com – University of Karachi (2002)
• Sc – Karachi Board (1997)

CERTIFICATIONS & TRAININGS

·       CPHR Certified ·       Diploma in IT ·       Oracle Application 11i ·       Management Course ·       Tally ·       Advance Excel

ACHIEVEMENTS & AWARDS

• Best Employee of the Year (2009–2010) – HRSG Outsourcing Pvt. Ltd.
• Appreciation Award (2012) – HRSG Outsourcing Pvt. Ltd.
• Developed HR Policies and HR Database Systems
• Implemented New Salary Structures