ZUE is looking for an experienced Supervisor – Inbound to lead our inbound operations, manage team performance, and ensure excellent service delivery.

Position: Supervisor – Inbound
Location: Main Shahrah-e-Faisal, Karachi
Shift: 06:00 PM – 03:00 AM PKT
Monday – Friday | Full-Time | Onsite

Key Responsibilities
Supervise daily inbound operations and team performance.
Monitor productivity, quality, attendance, and operational KPIs.
Handle escalations and ensure timely issue resolution.
Coach and guide team members to improve performance.
Ensure compliance with SOPs, company policies, and quality standards.

Requirements
Bachelor’s degree in Business, Healthcare Management, or a related field.
3–5 years of experience in inbound operations, customer service, healthcare BPO, or a similar environment.
Prior supervisory/team leadership experience preferred.
Strong English communication and interpersonal skills.
Good understanding of call center KPIs, quality, and performance management.
Strong leadership, problem-solving, and organizational skills.
Healthcare knowledge or experience is preferred.

Benefits:
Medical coverage for self, dependents & parents
Life insurance | Fuel Card for male employees
Free pick & drop for female employees
In-house gym | Paid leaves & US holidays
Referral Bonus