Position: International Customer Support Executive
Campaign: International Voice Campaigns
Location: DHA Phase 5, Tauheed Commercial, Evolution Building Karachi
Salary: PKR 80,000–100,000

Job Description
They are looking for a motivated and experienced International Customer Support Executive to join our team. The ideal candidate should have strong communication skills, customer service experience, and the ability to coordinate effectively with multiple departments.

Key Responsibilities
Collaborate with Billing, Customer Service, Operations, and other departments to ensure smooth coordination and timely completion of tasks.
Provide cross-functional support for special projects, client-specific assignments, process improvements, and operational initiatives.
Assist team members with workload management, task completion, and issue resolution.
Coordinate with relevant teams to gather information, resolve discrepancies, follow up on pending matters, and communicate updates.
Handle urgent and high-priority requests while adapting to changing business requirements.
Identify opportunities to improve workflow efficiency, communication, and interdepartmental coordination.
Maintain clear, professional communication with clients and internal teams.
Ensure all assigned tasks are completed accurately and within established timelines.

Skills & Qualifications
Previous experience in Billing and/or Customer Service Representative (CSR) roles.
Strong understanding of billing processes, customer inquiries, and issue resolution.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Ability to multitask and prioritize competing deadlines in a fast-paced environment.
Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
Experience with CRM systems and business/operations software.
Strong analytical and problem-solving skills.
Proactive, self-motivated, and capable of taking ownership of responsibilities.
Strong teamwork and collaboration skills, with the ability to work independently.
High level of professionalism, confidentiality, accuracy, and attention to detail.

Perks & Benefits
Free Pick & Drop Service
Medical Insurance
Provident Fund (PF)
EOBI